Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"iiQ: the answer to effective and efficient asset management"

What do you like best about Incident IQ? iiQ offers so many great features. First, the ability to update asset records and work tickets all from the same platform is a time saver! Plus the historical timeline of a device's ticket and assignment history on the device's record takes IT Tech response to the next level! In less than 10 minutes, I connected iiQ to our MDM. It was so easy. The platform is very modern and designed with all user access levels in mind. What do you dislike about ...

"IIQ Rocks"

What do you like best about Incident IQ? Inventory and ticket management are top-notch. What do you dislike about Incident IQ? When an asset model is not yet established and I go to create an asset it won't make the new asset model. I have to go to the models tab and make the model first before I can make the asset. Would be nice if there isn't currently an asset of that particular model to have IIQ make the model type and asset in one swoop. Recommendations to others considering Incident ...

"User Friendly and Convenient"

What do you like best about Incident IQ? It is very easy to use and understand. The app is great. What do you dislike about Incident IQ? It reverts back main dashboard. Itd be good to stay at wherever I was previously at. What problems is Incident IQ solving and how is that benefiting you? Better and more thourough work orders. More accurate work orders. I have most of the info I meed right off the bat.

"Managing ticket request and IT inventory made easy (and organized)"

What do you like best about Incident IQ? The ease of accessing numerous info sources all in one place. I can easily see the user's assigned device when reading a ticket. I can just as quickly see the device's history while never leaving the original ticket window. Other platforms often require jumping in and out of separate windows to access this information. What do you dislike about Incident IQ? The basic form to submit a ticket can be a little clunky. The content and question choices are ...

"Technology Liasion"

What do you like best about Incident IQ? Ease of use. Very easy to create, review, and update tickets. What do you dislike about Incident IQ? Searching using keywords and running meaningful reports. Also, when duplicating a ticket, not able to edit the few differences before it saves. What problems is Incident IQ solving and how is that benefiting you? Providing training and support to users. Can easily track progress.

"Incident IQ has helped our District become more organized with our 1:1 program."

What do you like best about Incident IQ? The asset management,audit/ verifications and user friendly ticket system. What do you dislike about Incident IQ? Unable to export assets under user views. Recommendations to others considering Incident IQ: Incident iQ has been exceeded all expectations, and continues to improve. It helps keeps all tickets organized, assets are manageable and the roll out scout helps keep us on track getting devices out to students quickly and efficiently. What ...

"Not very user friendly when it comes to reports"

What do you like best about Incident IQ? One of the items that I like best is the report features as well as the data dashboard that pops up when I open the program. What do you dislike about Incident IQ? Trying to run different reports. Not very easy to figure out. Recommendations to others considering Incident IQ: Incident IQ is a great product. We switched to incident IQ and they had us up an running within a month due to constraints on our end. What problems is Incident IQ solving and ...

"Ticketing, Asset Management, Wizard Driven Automation, and more."

What do you like best about Incident IQ? * It's easily customizable. For example, you can choose which ticketing workflows to expose or hide based on the user's role in the platform. This allows you to simplify your exposed ticketing workflows for staff and then make additional items available to members of your tech department to support better reporting metrics. * There are quite a few integrations available to provide a more significant amount of metadata, allowing for more informed ...

"Quick integration; stellar support"

What do you like best about Incident IQ? The solution was selected to replace our old ticketing system. The iiQ Solution has been a great replacement, allowing for many granular settings and reporting. In addition to our need for a functional ticketing system, it provides many other integrations that help workflow for more than just the technology department. What do you dislike about Incident IQ? Some of the asks of management are not yet reachable due to current limitations of iiQ ...

"Best IT Help Desk, Inventory, Facilities Management solution for schools."

What do you like best about Incident IQ? IIQ was built from the ground up with schools in mind. Its best attribute is the way it communicates with other systems that schools are already using to get the job done. It's cloud-managed, which takes the load off the IT staff. Customizing it to fit our needs is an ongoing process, but that's more of a benefit than a detriment. What do you dislike about Incident IQ? It is not the least expensive product out there. It also takes a bit of time to ...