Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"A Platform for Solutions"

What do you like best about Incident IQ? Incident IQ is a one-stop solution for linking equipment, facilities, users, software, and applications to allow troubleshooting and effective, efficient customer-support with ease-of-use features that allow districts and companies to effortlessly integrate every level of their platform. It's a fantastic platform that allows an agency to effortlessly implement and track ticket SLA, deploy equipment, and communicate with their users for Customer ...

"Best decision we have made in a while."

What do you like best about Incident IQ? The system is robust and customizable. We were able to do a LOT of what we wanted to with the system. Previously we had looked at writing a custom application to do what we needed, but this system checked off enough boxes that we decided to jump on it. What do you dislike about Incident IQ? There have been little bugs here and there that have caused us some headaches. There are also a few features we thought would be built in but weren't. However, ...

"Quick Implementation and Wide Adoption"

What do you like best about Incident IQ? The integration with Incident IQ was seamless, and they took the time (I believe it was six sessions?) to teach you the ins and outs of the product. We rolled out Assets and Ticketing at the beginning of the school year, and within weeks it became the preferred method for our teachers for contacting IT. What do you dislike about Incident IQ? The speed can be a little slow when changing from users to assets. Some finicky relationships between users ...

"The Best Way to Stay Organized and Efficient in a Tech Department Environment"

What do you like best about Incident IQ? I cannot begin to explain how iiQ has made this department's everyday life go so much smoother. We started looking for a simple asset/ticketing system but Incident iQ turned out to be way more. Where it shines for me is their infinitely customizable "views". I can make a view of every new touch panel in the high school that was put in last month by adding various filters to this view, I must have dozens of them for virtually every type of asset we ...

"A Real Great tool for Technology in Schools"

What do you like best about Incident IQ? We’ve been using Incident IQ at work for about a year and a half now and honestly, it's essential for managing all the tech stuff we've got. Currently we manage MacBooks, Chromebooks, iPads, and SmartBoards. The inventory tracking part of Incident IQ is super easy to use – I can see where everything is, who's using what, and even when stuff is broken and needs fixing. Then there's the knowledge base, It's got info on pretty much every program that ...

"Very powerful platform"

What do you like best about Incident IQ? The ease of use for end users. The number of integrations that IIQ supports. Customer support has always been very responsive in a timely manner. What do you dislike about Incident IQ? It's difficult to navigate the Administrative settings. What problems is Incident IQ solving and how is that benefiting you? IIQ solves the nightmare around managing 1:1 devices. With good practices in place, I can pick any device and tell you where it belongs in just ...

"One stop shopping"

What do you like best about Incident IQ? I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need. What do you dislike about Incident IQ? Sometimes I find it hard to know what category to put my ticket through. I think that is a "me" problem though as I'm not entirely tech savvy. Therefore, I often use the "issue not listed" category which I am very thankful ...

"Incident IQ is a great Help Desk system that integrates well with Educationally used software"

What do you like best about Incident IQ? I like the integrations with external systems for example, SIS, Systems Management and Google\AAD. It has some decent add-on apps as well. I like that is is educationally focused as well. They seem to be receptive to product feature requests and have a good community for help and requests. The whole team that I have worked with are very friendly and easy to work with. What do you dislike about Incident IQ? Coming from other helpdesks, Incident IQ is ...

"Incident IQ is easy and consolidates everything."

What do you like best about Incident IQ? It allows you to manage everything from one app. Asset tracking, ticketing, and allows you to connect other apps to it to get their services. i use it every day at work. What do you dislike about Incident IQ? Very little, mainly small design things like no option to unassign everyone from a ticket What problems is Incident IQ solving and how is that benefiting you? IIQ lets me create tickets to send to our building techs. Ease of managment

"We transitioned to iiQ this year and it has been fairly easy to navigate and use."

What do you like best about Incident IQ? Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need. What do you dislike about Incident IQ? The search feature needs to be improved to allow keywords or subjects to be searched. Currently, the search process is tedious and not very reliable. Another beneficial feature, would be for the page to be auto-refreshed when open. This would allow new tickets to be seen without having to ...