Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"IncidentIQ is a fantastic platform for schools"

What do you like best about Incident IQ? I love how responsive the company is. Their platform is incredibly easy to use. They have a great set of features and are constantly rolling out new things to be helpful. Their API is robust and useful. They have a great community. What do you dislike about Incident IQ? There really isn't a lot I don't like about IIQ. They are incredibly responsive to feedback and suggestions, so most of my complaints are no longer relevant. What problems is Incident ...

"iiQ for the Win Win!"

What do you like best about Incident IQ? As a seasoned professional in the K-12 tech world, I've had the pleasure of utilizing various work order systems throughout my career. We are now into our 2nd year implementation of iiQ and I can tell you it has set the standard in our district for effeciency and user experience. One of the standout features is the system's ability to automate and streamline the entire work order process. From submission to resolution, the system ensures that every ...

"Very smooth experience with Incident IQ"

What do you like best about Incident IQ? The dashboard is very self-explanatory, with an ease of integration. It is extremely useful for a user to ask for various services. It allows for smooth communication with tickets between different departments. Incident IQ also has a good customer service. What do you dislike about Incident IQ? So far, I don't have anything to note that I dislike with Incident IQ. What problems is Incident IQ solving and how is that benefiting you? Facilities and IT ...

"Hands down the best product I've come across."

What do you like best about Incident IQ? This product is a "one-stop shop". IIQ integrates with many of our systems, which means our agents can access all the data they need from a single site. It's not just about tickets or asset management either: because IIQ integrates with Google and ClassLink, this system can be used to quickly check student schedules (when trying to drop off a device during the school day) and check on staff onboarding/offboarding. After moving from an agent into an ...

"User-friendly and easy to roll out"

What do you like best about Incident IQ? You can set up IIQ to fit your school's needs. It is very user-friendly for non-tech-savvy staff. What do you dislike about Incident IQ? I would like for the site to refresh after editing/working/resolving a ticket instead of me having to refresh the page physically. What problems is Incident IQ solving and how is that benefiting you? We can easily manage assets and help desk tickets through one system instead of multiple spreadsheets.

"Great system for K-12 Schools"

What do you like best about Incident IQ? Ticket system is easy to use and super helpful. The inventory piece helps us with our jobs on a daily basis. What do you dislike about Incident IQ? Currently we have not experiencing anything that we dislike about IQ. What problems is Incident IQ solving and how is that benefiting you? The ticket system helps us organize all our support request. It also syncs with our MDM's and Powerschool, which helps us manage devices.

"Invaluable Tool for Us As a Small K12 Charter School"

What do you like best about Incident IQ? We have been using IncidentIQ for years (prior to the Pandemic) to not only track technology requests from our high school students but also track the devices we assigned to them. It turned out to be a good soft launch, because a year or two later the pandemic hit and while administration was panicking about how to track all of these devices leaving campus and how to keep them up and running, IncidentIQ was here for us to expand. Staff that helped ...

"Incident IQ Helps Me With Technology"

What do you like best about Incident IQ? I like that it provides a great way for me to receive tech help and solve problems. What do you dislike about Incident IQ? Since it is a new system, more training on how to use different features of Incident IQ would be helpful for myself and other school employees. What problems is Incident IQ solving and how is that benefiting you? Incident IQ has helped me resolve computer issues during the past few school years.

"IT Field Tech at a 3-5 Elementary School"

What do you like best about Incident IQ? Tracking of assets in the school district and having a "one-stop shopping" experience with managing assets and help desk tickets has been what I have liked best about IIQ. Out of all the asset management systems and help desk ticketing systems I have used throughout my career in IT support, IIQ has been hands down, the best system I have used. What do you dislike about Incident IQ? Sometimes it has been slightly lagging when searching for things or ...

"Breathtaking"

What do you like best about Incident IQ? My favorite feature of incident iq is the management side for Chromebooks. What do you dislike about Incident IQ? My least favorite part of Incident IQ is the fact that filters aren't universal across all of Incident IQ What problems is Incident IQ solving and how is that benefiting you? The management of school Chromebooks is the main solution we are using IIQ for.