Incident IQ Reviews in January 2025: User Ratings, Pros & Cons

"Incident IQ is our ideal solution that continues to expand."

What do you like best about Incident IQ? It's really easy to communicate with the client and see a clear record of everything that's been done. There's also new features added very frequently! Also a strong community. What do you dislike about Incident IQ? I dislike that there isn't concurrency control so two people can actually be working on the same thing and it conflict, however that's not a huge problem given our small department. Recommendations to others considering Incident IQ: Keep ...

"Site is fairly friendly"

What do you like best about Incident IQ? Allowing work orders to be created from emails is very nice. What do you dislike about Incident IQ? The program does not automatically refresh the screen. Manual page resets are necessary to see changes. What problems is Incident IQ solving and how is that benefiting you? When tickets are worked, emails can be sent to the end user with the updates.

"Use it daily"

What do you like best about Incident IQ? Easy to check work requests and reasign to others. What do you dislike about Incident IQ? Not able to customize my completion commrnts. What problems is Incident IQ solving and how is that benefiting you? So far all is going well.

"Does everything we need it to do!"

What do you like best about Incident IQ? We use IIQ for both IT and Facilities (Maintenance) tickets. It's very nice to have both options on one platform so that users don't have to have remember where to go to get the service they need. We are able to attach assets to users, allow people to see and create tickets for only that equipment in their building(s), and it helps us track those assets as well. There can be plenty of information attached to devices that are attaced to users, and the ...

"Incident IIQ makes my life easier, it navigates my daily assets."

What do you like best about Incident IQ? It allows me to navigate my assets and the trail behind them with ease. It also makes life easier with its user-friendly navigation. What do you dislike about Incident IQ? I would like to have Chromebooks linked with carts without scanning them as a linked asset. ONE BY ONE. What problems is Incident IQ solving and how is that benefiting you? It allows my team and I to have an easy navigation tool to use daily. It is very user-friendly compared to ...

"IIQ review from Tech Systems Admin @ MLSD"

What do you like best about Incident IQ? Incident IQ has been a very good tool to help manage work loads amongst the IT and Maintenance department. We like the quick visual on how many tickets each department has and the SLAs to track things being done on time. The amount of detial also is a plus that is available to add to each of these as well. We also like the log history of how assets and even user profiles have attached to them with tickets and data changes. What do you dislike about ...

"Great solution for organizing our IT issues"

What do you like best about Incident IQ? I like how the program organizes all of our technology issues in one place, so it can be communicated to various people seamlessly. There are many feeatures that make it easy to track the time of ticket, who is taking care of the ticket, and closing the ticket. I also like how it has assisted me in finding studen'ts chromebooks that were lost within our building. It has helped us track our student use as well. What do you dislike about Incident IQ? I ...

"Organized and Many Options"

What do you like best about Incident IQ? The ability to make shortcuts, everything is neatly organized. What do you dislike about Incident IQ? Can be a bit overwhelming due to the vast options. What problems is Incident IQ solving and how is that benefiting you? Receiving tickets and being able to assist users.

"Streamlined Inventory"

What do you like best about Incident IQ? Since the implementation of IIQ in our district, it has streamlined the inventory process. It's still a complex task that I enjoy, but to having it all in one place that anyone in my office can easily look up when needed has been a blessing. I frenquetly check to see what we are low on in order to place an order. What do you dislike about Incident IQ? Our staff has said that there are sometimes too many options when putting in a ticket. What problems ...

"Simplifying and Organizing tickets quickly and efficiently."

What do you like best about Incident IQ? The best part of Incident IQ is the easy to learn and use ticket system. The ability to customize, assign, and generate tickets that are distributed to the correct location/person makes problems easier to deal with. Overall the proccess is fun and enjoyable with little to no issues. The site also has a great community forum and help section with detailed explanations. What do you dislike about Incident IQ? Some downsides are the lack of searching ...