Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"Allows users to view different aspects of their business in a single platform."

What do you like best about Incident IQ? Incident IQ helps to manage and support the management for better functioning.Companies which wants to be more cost-effective and to produce consistent results, they outsource tasks, which ensures that the company will get consistent, reliable results. As the availability for an in house response team is scared and very time consuming, in solution to this outsourcing is a boon which provides cost-effective and promised solution towards the ...

"Integrate all your systems and data using Incident IQ."

What do you like best about Incident IQ? Develop your own API to connect with many users, systems and at the same time offering data that is required.Join all your systems to provide device support.You can easily connect your billing system with your ticketing system so that bills are automatically invoiced when specific tickets are submitted. What do you dislike about Incident IQ? I have no issues with the software .It is a fantastic product. Recommendations to others considering Incident ...

"Integrate all your systems and data using Incident IQ."

What do you like best about Incident IQ? Develop your own API to connect with many users, systems and at the same time offering data that is required.Join all your systems to provide device support.You can easily connect your billing system with your ticketing system so that bills are automatically invoiced when specific tickets are submitted. What do you dislike about Incident IQ? I have no issues with the software .It is a fantastic product. Recommendations to others considering Incident ...

"Create tickets with ease using Incident IQ"

What do you like best about Incident IQ? I like that it is easy to develop automation without writing codes. It is just simple by choosing action to be taken and conditions for them and we are al set to go. I like that the rule simulator allows us to test the automation and its effects before being activated. This tool makes creation of tickets easy ,incident report analysis and managing assets a brisk. What do you dislike about Incident IQ? Closed tickets got stuck in a list and we were ...

"Create tickets with ease using Incident IQ"

What do you like best about Incident IQ? I like that it is easy to develop automation without writing codes. It is just simple by choosing action to be taken and conditions for them and we are al set to go. I like that the rule simulator allows us to test the automation and its effects before being activated. This tool makes creation of tickets easy ,incident report analysis and managing assets a brisk. What do you dislike about Incident IQ? Closed tickets got stuck in a list and we were ...

"Professional technical support just by sending tickets."

What do you like best about Incident IQ? Incident IQ is the most professional customer support platform I have ever seen, the product is available for both cloud and web access, its system offers very complete features such as real-time chat for communication with support people, IT resource management, multi-channel communications, automated router and email integration. I have to emphasize that the biggest attraction for me is its great performance since it really is very good and offers ...

"Technical support and hardware/software administration"

What do you like best about Incident IQ? A system that provides a variety of tools to manage student device implementations in order to automatically sort and prioritize inputs for network technologies, systems and support personnel. This is a great solution to achieve significant time savings. Incident IQ is a solution to support the products, applications and workflows that drive classrooms. This platform is very complete to work with as it provides scalable alerting capabilities, email ...

"Technical support and hardware/software administration"

What do you like best about Incident IQ? A system that provides a variety of tools to manage student device implementations in order to automatically sort and prioritize inputs for network technologies, systems and support personnel. This is a great solution to achieve significant time savings. Incident IQ is a solution to support the products, applications and workflows that drive classrooms. This platform is very complete to work with as it provides scalable alerting capabilities, email ...

"Herramienta de mesa de ayuda fácil de generar tickets"

What do you like best about Incident IQ? es una herramienta amigable que se comporta bastante bien en uso, es excelente y contiene muchas características sorprendentes, es asequible y fácil de configurar y administrar, incluso puede integrarse en la aplicación móvil y rastrear tickets de la manera más conveniente posible. What do you dislike about Incident IQ? a veces siento que es un poco torpe, generalmente se convierte en un problema, siempre tiene errores al crear tickets, me lleva a la ...

"Very good help desk service perfect for inventories and ticket creation."

What do you like best about Incident IQ? I like it for its ease of use, administration and how reliable it is with the reports, which helps us to formalize the company's tickets, also its board is flexible and generates information speed from us day by day, practical management team, We can keep the daily reports with the staff of my company, the registry of fixed assets and the follow-up that we can take with them, it has fulfilled my expectations for the moment. What do you dislike about ...