Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"Simply the Best for Edu IT"

What do you like best about Incident IQ? IQ offers extensive tools custom built for Education IT. The ticketing and asset tracking systems provided are well developed and with thoughtful design. What do you dislike about Incident IQ? The few problems I've stumbled upon within IncidenrIQ have been resolved quickly by their fantastic team. What problems is Incident IQ solving and how is that benefiting you? We use Incident IQ for IT helpdesk and asset tracking. The system has increased our ...

"Everything we need, all in one place."

What do you like best about Incident IQ? I can track the entire life of a device in my district. From easily adding the device to the system, assigning to a user, fielding tickets, to decommission. What do you dislike about Incident IQ? Need to have the dashboard auto-refresh. Recommendations to others considering Incident IQ: It's a great product built for education. It has every feature and integration that a school needs to keep technicians (who are in short supply) out of the paperwork ...

"I love using IQ It help it me a lot during my Job. really recommended for every one."

What do you like best about Incident IQ? I like using IQ saves time fast communication and safe the time for every one. What do you dislike about Incident IQ? I do not like when I get several emails to solve the problem.But I prefer still us it during my Job Recommendations to others considering Incident IQ: I recomended for evey one. What problems is Incident IQ solving and how is that benefiting you? I realized the time when I use the system is fast and make sure that the problem has been ...

"New interface from IT — very excited."

What do you like best about Incident IQ? I like the ease of everything! It's very simplistic. What do you dislike about Incident IQ? I wish there were more customizable options but I'm sure more is to come. What problems is Incident IQ solving and how is that benefiting you? Definitely solving the issue of not knowing what computer belongs to who.

"I love using IQ It help it me a lot during my Job. really recommended for every one."

What do you like best about Incident IQ? I like using IQ saves time fast communication and safe the time for every one. What do you dislike about Incident IQ? I do not like when I get several emails to solve the problem.But I prefer still us it during my Job Recommendations to others considering Incident IQ: I recomended for evey one. What problems is Incident IQ solving and how is that benefiting you? I realized the time when I use the system is fast and make sure that the problem has been ...

"New interface from IT — very excited."

What do you like best about Incident IQ? I like the ease of everything! It's very simplistic. What do you dislike about Incident IQ? I wish there were more customizable options but I'm sure more is to come. What problems is Incident IQ solving and how is that benefiting you? Definitely solving the issue of not knowing what computer belongs to who.

"Liking what we see so far!"

What do you like best about Incident IQ? I like the response via email the best. This keeps the requester informed and up to date. I also like the aspect of just needing to send an email. What do you dislike about Incident IQ? In the emailed responses, there is a lot of extraneous stuff. It is a little difficult to read through for the latest message/current status. It could be "cleaner" visually. Simpler for the non-tech department people who are interfacing with it. What problems is ...

"Is more than a help desk service."

What do you like best about Incident IQ? I like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends support tickets. To solve a technical problem, it is a very effective software, it helps a lot to find the cause. What do you dislike about Incident IQ? I think new users may feel a little intimidated, if they don't know about this kind of software. It also ...

"Is more than a help desk service."

What do you like best about Incident IQ? I like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends support tickets. To solve a technical problem, it is a very effective software, it helps a lot to find the cause. What do you dislike about Incident IQ? I think new users may feel a little intimidated, if they don't know about this kind of software. It also ...

"Allows users to view different aspects of their business in a single platform."

What do you like best about Incident IQ? Incident IQ helps to manage and support the management for better functioning.Companies which wants to be more cost-effective and to produce consistent results, they outsource tasks, which ensures that the company will get consistent, reliable results. As the availability for an in house response team is scared and very time consuming, in solution to this outsourcing is a boon which provides cost-effective and promised solution towards the ...