Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"IncidentIQ has many useful tools and is user friendly, however, more improvements could be made."

What do you like best about Incident IQ? I enjoy the user friendly interfaces, the depth of the custom filters and views, and all of the options for working with tickets, such as adding custom actions and having different options to resolve tickets. What do you dislike about Incident IQ? I would change a few things, most notably the performance, which seems to get slower the longer the webpage is open. A feature that would be very useful, and that other ticketing systems often have, is the ...

"Great Experience with IIQ"

What do you like best about Incident IQ? The best thing about Incident IQ has the been having your inventory inside the ticketing system. It makes it so easy to link the user's electronic devices to their ticket. What do you dislike about Incident IQ? Theres not much downsides to using Incident IQ. There is one thing that I would like. Being able to edit shortcut actions before you post them in the ticket would be great! Recommendations to others considering Incident IQ: Test out the ...

"Locating all your user and asset data in one easy to navigate location."

What do you like best about Incident IQ? The extremely intuitive user interface requires very little training, and with a few simple clicks, your users can place work orders. What do you dislike about Incident IQ? Increased feature sets have increased administrative tasks, at some point the administration might need to be re-worked and consolidated. Recommendations to others considering Incident IQ: We looked at all the other options for a helpdesk solution and none of them were so ...

"Incident IQ Is A Dream Come True"

What do you like best about Incident IQ? Incident IQ was made for educational institutions. There are so many features that we have been looking for in a Help Desk product especially since we have gone 1:1. What do you dislike about Incident IQ? I would like to be able to assign a ticket as I am creating the ticket. What problems is Incident IQ solving and how is that benefiting you? Device m,anagement inside a help desk system is the key. Also, being able to have student data, such as ...

"Fast and easy"

What do you like best about Incident IQ? it is fast to learn the system and easy to maneuver around. . What do you dislike about Incident IQ? The thing i dislike about incident iq is the search tool seems a bit limited. . Recommendations to others considering Incident IQ: take time to learn the system What problems is Incident IQ solving and how is that benefiting you? the problem i am solving with incident iq are checking in and out student la[tops and keeping track of there fees.. .

"Simply the Best for Edu IT"

What do you like best about Incident IQ? IQ offers extensive tools custom built for Education IT. The ticketing and asset tracking systems provided are well developed and with thoughtful design. What do you dislike about Incident IQ? The few problems I've stumbled upon within IncidenrIQ have been resolved quickly by their fantastic team. What problems is Incident IQ solving and how is that benefiting you? We use Incident IQ for IT helpdesk and asset tracking. The system has increased our ...

"Everything we need, all in one place."

What do you like best about Incident IQ? I can track the entire life of a device in my district. From easily adding the device to the system, assigning to a user, fielding tickets, to decommission. What do you dislike about Incident IQ? Need to have the dashboard auto-refresh. Recommendations to others considering Incident IQ: It's a great product built for education. It has every feature and integration that a school needs to keep technicians (who are in short supply) out of the paperwork ...

"Locating all your user and asset data in one easy to navigate location."

What do you like best about Incident IQ? The extremely intuitive user interface requires very little training, and with a few simple clicks, your users can place work orders. What do you dislike about Incident IQ? Increased feature sets have increased administrative tasks, at some point the administration might need to be re-worked and consolidated. Recommendations to others considering Incident IQ: We looked at all the other options for a helpdesk solution and none of them were so ...

"Simply the Best for Edu IT"

What do you like best about Incident IQ? IQ offers extensive tools custom built for Education IT. The ticketing and asset tracking systems provided are well developed and with thoughtful design. What do you dislike about Incident IQ? The few problems I've stumbled upon within IncidenrIQ have been resolved quickly by their fantastic team. What problems is Incident IQ solving and how is that benefiting you? We use Incident IQ for IT helpdesk and asset tracking. The system has increased our ...

"Everything we need, all in one place."

What do you like best about Incident IQ? I can track the entire life of a device in my district. From easily adding the device to the system, assigning to a user, fielding tickets, to decommission. What do you dislike about Incident IQ? Need to have the dashboard auto-refresh. Recommendations to others considering Incident IQ: It's a great product built for education. It has every feature and integration that a school needs to keep technicians (who are in short supply) out of the paperwork ...