Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"The one stop shop for tickets and asset management!"

What do you like best about Incident IQ? Incident IQ manages to keep me engaged in one portal instead of several, it's so much easier to operate than having separated systems across multiple different portals! It also streamlines my work flow so I do not get tripped up! What do you dislike about Incident IQ? The only thing I could ever possibly mark against Incident IQ would be its lack of a dark mode! I personally hate bright white websites so it's mostly a personal gripe! Overall I love ...

"Incident IQ and You"

What do you like best about Incident IQ? I like how tickets are easy to create and manage, and that the website is fairly fast and clean looking. What do you dislike about Incident IQ? When I resize a window the panels on the website don't get resized in real-time an dI need to refresh the page. Recommendations to others considering Incident IQ: It works for exactly what I need it for, and probably what you need it for, assuming that's managing a lot of tickets for various devices. What ...

"Incident IQ and You"

What do you like best about Incident IQ? I like how tickets are easy to create and manage, and that the website is fairly fast and clean looking. What do you dislike about Incident IQ? When I resize a window the panels on the website don't get resized in real-time an dI need to refresh the page. Recommendations to others considering Incident IQ: It works for exactly what I need it for, and probably what you need it for, assuming that's managing a lot of tickets for various devices. What ...

"Great system for managing support tickets and tracking assets."

What do you like best about Incident IQ? I like Incident IQ's linking of assets and support ticketing. One of the best features is the automated management of Chromebook assets through an application linked to our Google domain. With just one click, I added all of our Chromebook assets and they were ready to be deployed. What do you dislike about Incident IQ? The biggest issue with Incident IQ is that it only supports asset tag printing using label printers like the Dymo. Direct thermal ...

"Great system for managing support tickets and tracking assets."

What do you like best about Incident IQ? I like Incident IQ's linking of assets and support ticketing. One of the best features is the automated management of Chromebook assets through an application linked to our Google domain. With just one click, I added all of our Chromebook assets and they were ready to be deployed. What do you dislike about Incident IQ? The biggest issue with Incident IQ is that it only supports asset tag printing using label printers like the Dymo. Direct thermal ...

"Works well for a school district, but has many small things that can be adjusted."

What do you like best about Incident IQ? IIQ is pretty simple. Not too hard to learn and set up, and teachable for non-tech savvy users. I like the custom views quite a bit as they are highly customizable. What do you dislike about Incident IQ? The app could use some work. The search bar tries to search too quickly before I can finish typing and clears the field. Also there are some settings (issue type I think?) that are not changeable in the app. Recommendations to others considering ...

"Incident IQ Review"

What do you like best about Incident IQ? I like how intuitive Incident IQ is and how easy it is for our end-users to create tickets based on the assets that they have or the room that they are in. We also enjoy the deployment utility for our one to one rollouts. What do you dislike about Incident IQ? I would like the spare pools to be worked on a little bit more. We have many students who break our spares and there's no real right way to have these items to be unlisted in the spare pool if ...

"IT Technician"

What do you like best about Incident IQ? I like the inventory section and ease of use and entry of new inventory and ability to synch with other systems, also the ticketing methods What do you dislike about Incident IQ? I dislike the ability to get rid of duplicate entries without deleting one by one. Recommendations to others considering Incident IQ: This program has made our organization more productive with the ability to access our teachers and other staff needs within the ...

"Needs a bit of work, but a great foundation for a ticketing program."

What do you like best about Incident IQ? The best part of IIQ is the consistent updates they are making to the platform, taking feedback from the community forums and implementing it as they can. It is very possible to have a good idea and have it implemented with enough support. What do you dislike about Incident IQ? The fuzzy search is not fuzzy enough. It doesn't search via wild card correctly making some combinations unsearchable individually (If an asset is named L123456, you cannot ...

"Easy to use"

What do you like best about Incident IQ? Navigating around the UI's is very fluid. Attaching tickets to a user/requestor is very nice and makes it clear who the ticket is for. With the new improvements to inventory management, the system is becoming much better for district's or companies with many sites with assets. What do you dislike about Incident IQ? Multiple or recurring tickets for 1 user are tough to accurately track. Nested tickets could be easier to track these types of ...