Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"Slick and easy"

What do you like best about Incident IQ? The integration with Assets and tickets. Being able to link the assets to the tickets with two clicks saves time when you're dealing with 20+ Chromebooks every day. What do you dislike about Incident IQ? I don't particularly appreciate how we can't change the default category names of issues. It makes you create a whole new category and then manually add every issue back into that category. What problems is Incident IQ solving and how is that ...

"The Best Ticketing system for school districts I have used"

What do you like best about Incident IQ? I am able to quickly look at a person's assets so that I can immediately know what I am working with. Does someone need a printer added? No problem, their computer is listed right on the ticket. What do you dislike about Incident IQ? There is a lack of customizability compared to other products. Not to say it isn't customizable, it is, but compared to some other offerings such as Freshdesk it is less. What problems is Incident IQ solving and how is ...

"Quality Service with a Wonderful interface"

What do you like best about Incident IQ? The impeccable service we receive from Incident IQ staff when there's an issue we can't resolve or there's something wrong. They answer timely and with very clear intrustions What do you dislike about Incident IQ? The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard ...

"We rely on IIQ every day!"

What do you like best about Incident IQ? ticketing, asset management, fee tracker What do you dislike about Incident IQ? There is actually very little to dislike. Recommendations to others considering Incident IQ: Highly recommend. What problems is Incident IQ solving and how is that benefiting you? Asset management and trouble ticketing are tied to the user. We're saving time and money.

"Incident IQ - An all-in-one package with a modern look"

What do you like best about Incident IQ? Incident IQ includes so many features that work so flawlessly together. We chose IIQ for the following systems: Asset Management Ticket / Asset History SSO Options Student SIS Options Knowledge Base Articles & Platform Part Management Mobile App We chose IIQ for these features, however, they continue to innovate and add more and that list continues to grow in what we like best from the product. What do you dislike about Incident IQ? The Mobile App ...

"Incident IQ has been a complete game changer for our school district."

What do you like best about Incident IQ? As a level 2 technician, I find the ticket management to be the best platform we have used so far in the district. All the information that I need is easily accessible. What do you dislike about Incident IQ? I would say the only thing that could be improved upon from my experience so far is the mobile app and it has already made great strides since we began using Incident IQ. What problems is Incident IQ solving and how is that benefiting you? In our ...

"New to IQ"

What do you like best about Incident IQ? I like the user lookup feature. When users put in the wrong equipment I can double-check if what they put in is correct which helps me be more prepared to help the user when I arrive on site. What do you dislike about Incident IQ? We have quite a few techs that have tickets. I wish that it was a little easier to find tickets that are submitted to me. I created some filter groups for different buildings I cover which helps, but on rare occasions the ...

"Excellent asset management with easy ticketing for issues"

What do you like best about Incident IQ? Asset management is really good. Easy integration with our SIS and smart tools for our users to submit tickets. We like how easily it allows teachers to find their own as well as their student's devices. What do you dislike about Incident IQ? There is a lot of issues to manage and it can be tough to narrow the issue list down to those that are most common in our district. The product can feel overwhelming for both admins and end-users at times. What ...

"Lowndes County Schools Use IIQ"

What do you like best about Incident IQ? Batch check-in/checkout is AWESOME! Running reports is the bomb. The ticketing portion has worked great. Fee Tracker has been a game-changer. We compared this program with several others and have found that it is by far the best out there. What do you dislike about Incident IQ? I can't think of anything I dislike! The development team has been wonderful in taking our ideas for improvement and implementing them. I may suggest a few minor things in the ...

"Incident IQ - a great all in one solution"

What do you like best about Incident IQ? Over the years, I have used a number of different ticket systems and IIQ is the best. It is easy to use and purposefully designed for K12 do it meets our needs better. Combining asset management into the same solution makes it even more powerful as tickets and asset integrates. The fee tracker part is a practical way to track 1:1 related invoices and payments. Support from IIQ is always very good and they are constantly working to make the system ...