Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"Integrates very well with K-12 environment."

What do you like best about Incident IQ? The Asset system is integrated with the Ticket system, making inventory much easier to keep accurate. What do you dislike about Incident IQ? Some color choices on the UI side panel are difficult to navigate. What problems is Incident IQ solving and how is that benefiting you? We are solving inventory accuracy issues and can provide improved metrics. Increased productivity is a benefit from the Asset/Ticket integration.

"Great for inventory, not as good for tickets or knowledge base"

What do you like best about Incident IQ? The inventory management of IncidentIQ is great -- really flexible and powerful. It's allowed our IT staff to look up device history and identify where to go to help our teachers and staff more quickly. The device audits and analytics are also nice to have. What do you dislike about Incident IQ? Managing tickets is often frustrating. Ticket actions must be done in a strict linear direction (Start Ticket, Confirm Issue, Add Actions, Add Comment, Add ...

"Ultimate replacement for our ancient ticketing system"

What do you like best about Incident IQ? Google Device integration and waiting on requestor feature What do you dislike about Incident IQ? Mobile app sometimes has issues and needs closed and reopened in order to get updated ticket count What problems is Incident IQ solving and how is that benefiting you? Technology-related requests. Ease of communication with staff.

"Incident IQ is a great product that's constantly improving"

What do you like best about Incident IQ? Incident IQ allows us to replace and integrate multiple support systems into one. The ease and convenience of tying inventory directly into support requests allow for a level of support and organization that was difficult when bouncing between multiple systems. What do you dislike about Incident IQ? Incident IQ can be slow. The system does almost everything we want it to do, but sometimes the wait time when searching for a ticket or asset is ...

"Love"

What do you like best about Incident IQ? Easy to use, lots of helpful features. Love the asset integration. What do you dislike about Incident IQ? Email notifications are a little busy and hard to follow. What problems is Incident IQ solving and how is that benefiting you? Tracking specific issues, parts tracking.

"A clean, easy to use program"

What do you like best about Incident IQ? The service is organized well and easy to use. It increases productivity by allowing us to use a hub to view inventory and repairs whenever we need to. It is great What do you dislike about Incident IQ? The program could do with a better search system for looking through ticket notes. The program could do with more features as it feels a bit more basic at times. Recommendations to others considering Incident IQ: Make sure you properly organize and ...

"Incident IQ top notch k12 IT platform"

What do you like best about Incident IQ? The ease of use and their commitment to making the platform better. They are constantly improving and asking for feedback and deploying those changes. The analytics have been imperative at allowing us to see our trouble areas and see trends on which issues are happening consistently and what changes we need make to fix the root problem. What do you dislike about Incident IQ? The only downsides I have is there is a lot of stuff to go through to get it ...

"A great product for K-12 districts."

What do you like best about Incident IQ? We love the customization of the menus and how our assets can be attached to every ticket. We also have connections to Google Workspace and our mobile device management so we can control devices through the interface. It is easy to look up a user's account to see their history or the history of a particular item. The analytics let us know if we are responding to issues in a timely manner and if certain processes are more or less effective when ...

"Great product!"

What do you like best about Incident IQ? Incident IQ works great for tracking our inventory and helping our team complete repairs quickly! Anytime a ticket is placed, we are all able to see it and respond or react to the issue. It's great that users can have different access. This has helped with including librarians and student interns in management and repair issues. Incident IQ also responds to suggestions for improvements and makes it happen! What do you dislike about Incident IQ? If a ...

"iiQ is easy to learn and for end-users to create help requests."

What do you like best about Incident IQ? iiQ is most helpful in having a lot of information in one place. I appreciate being able to communicate through the ticket system with end-users. It is expensive but has internal applications in one place that we used to purchase separately. What do you dislike about Incident IQ? Reports require several steps and do not always get the list exactly right. The built-in analytics make up for that. Some of the categories in issues do not match up with ...