Incident.io Reviews in April 2025: User Ratings, Pros & Cons

"Great tool"

What do you like best about incident.io? Incident.io helps my teams focus on the problem itself instead of the tools. It is a really game-changing product during and after the incidents. Before incident.io we were always struggling to collect important information about the incidents.

"Structured incident response do make a diference"

What do you like best about incident.io? The slack integration makes it so easy to manage the incident, it’s a breeze to have it and not having to worry about forgetting some step, there are tons of ways to customize the decisions and automate communication. It’s a should have for companies worried about sustaining a good response time when it’s needed, managing incidents should be about the issue in hand and not about remembering the steps in between.

"Great tool"

What do you like best about incident.io? Incident.io helps my teams focus on the problem itself instead of the tools. It is a really game-changing product during and after the incidents. Before incident.io we were always struggling to collect important information about the incidents.

"Helps me to do my job quickly!"

What do you like best about incident.io? incident.io allows us to focus on resolving the incident and helps everyone to be on the same page. Being integrated with Slack makes it easy, quick and comfortable for everyone to use!

"Structured incident response do make a diference"

What do you like best about incident.io? The slack integration makes it so easy to manage the incident, it’s a breeze to have it and not having to worry about forgetting some step, there are tons of ways to customize the decisions and automate communication. It’s a should have for companies worried about sustaining a good response time when it’s needed, managing incidents should be about the issue in hand and not about remembering the steps in between.

"Simple and practical tool"

What do you like best about incident.io? Very intuitive tool, we use it integrated with slack and it works perfectly. Our process was guided and new people adapt easily

"Incident.io helps build a positive incident culture"

What do you like best about incident.io? Incident.io helps promore a positive incident management culture! As an organisation, now that we have become more accustomed to using it for incident management, its hard to think about how we used to manage without it!

"Great product, great support"

What do you like best about incident.io? incident.io provides a one stop shop for all the orcestrations involved when managing an incident. Since implementing incident.io we have been able to manage all elements of an incident in a single place due to the integrations that the product offers, hugely improving our communication capabilities and response times. The product is intuitive and is low effort to configure and maintain. Alongside that, the team at incident.io are super helpful and ...

"It's tempting to build a Slack-based incident system yourself, don't"

What do you like best about incident.io? Incident has a very responsive and competent team. They have built a system with sane defaults and building blocks to customize everything. Their product is responsive and reliable, and the new features are all well thought out.

"Feedback has been consistently positive with incident.io. It’s quickly making a difference."

What do you like best about incident.io? incident.io brings calm to chaos. We've been running incidents in slack for a few years, however, our process and tooling were limiting and made incident response a challenge. Incident.io is now the backbone of our response, making communication easier, the delegation of roles and responsibilities extremely clear, and follow-ups accounted for. It's the source of truth for incidents we've always needed.