Incident.io Reviews in January 2025: User Ratings, Pros & Cons

"Using incident.io has greatly improved our incident management processes and team collaboration."

What do you like best about incident.io? What i like most about incident.io is how well it can talk with all my stack, such as slack and linear. With incident.io it's super easy to create a ticket on linear based on that incident. Makes my work a lot easier.

"Great way to understand what needs to be done"

What do you like best about incident.io? Incident IO has helped my team and me a ton in communication when it comes to several incidents. It has provided a structured framework of dealing with certain business impacting scenarios. If you are looking for a tool where technical and non-technical people alike can provide insights and raise incidents through mediums such as slack.

"Excellent way of organising incidents for a growing team"

What do you like best about incident.io? I've really enjoyed getting incident set up for our team. The onboarding is really simple, and the service prompts you to help you follow a great incident process.

"Easy centralized incident management"

What do you like best about incident.io? Incident.io lives where we live -- in Slack, and makes it easy to bring in people cross-functionally and solve incidents faster.

"Clean and intuitive UX, great integrations, outstanding customer support"

What do you like best about incident.io? Clean user experience. Focus on integrations (slack, notion, pagerduty, datadog is coming soon). A great product team that listens to customers and adjusts their roadmap to meet customers where they're at. Finally, the customer success team has been very responsive and helpful.

"Excellent Product"

What do you like best about incident.io? The product is easy to use, provides good communication and keeps the entire trajectory organized with the integrations that the product offers. So, incident.io is a great tool to improve the incident identification process. Highly recommended for anyone who wants to keep incidents well communicated.

"Amazing product, very useful!"

What do you like best about incident.io? Provides a great user experience, and almost everything is made through Slack. What do you dislike about incident.io?

"Awesome product and superb support"

What do you like best about incident.io? What I like best about incident.io is its intuitive and user-friendly interface and slack commands. Incident.io makes it super easy to manage incidents and keep all team members informed in real-time. The ability to assign tasks, set priorities, and track progress helps our team stay organized and on top of any issues that arise. Overall, incident.io has been a valuable tool in improving our incident response process and I highly recommend it to ...

"Best App for incidents"

What do you like best about incident.io? The experience is very smooth for such a chaotic moment. The app helps us to follow the process and give tips and reminders in crucial moments.

"Game changer for incident management"

What do you like best about incident.io? Easy of use and fast feature releases with excellent support that helps us almost immediately when we have a problem. I always thought that Incident Management is a hard thing to do. Incident.io change my opinion 🚀