Incident.io Reviews in January 2025: User Ratings, Pros & Cons

"Love the app and customer support!"

What do you like best about incident.io? - I really like the app: easy to use, has a good range of features - Our CSM Georgie is great: she is very helpul and proactive

"An indispensable tool in a virtual/remote world of business"

What do you like best about incident.io? - The team. Wonderfully responsive and always quick to address questions or feature requests - All the automation tools that can be customised, making the tool work for the way our business works

"Incident.io makes incident management so much less painful"

What do you like best about incident.io? I like best about incident.io that it augments your processes with all the steps that just make sense during incident handling.

"Amazing tool and awesome team!"

What do you like best about incident.io? - It's simple and easy to use. - It integrates with almost every tool we need.

"Excellent experience"

What do you like best about incident.io? incident.io's outstanding customer support and feature-rich interface make it a standout choice for incident management. It has truly been a valuable asset for our team, helping us streamline our incident resolution processes and enhance overall efficiency.

"Great incident tooling"

What do you like best about incident.io? Incident.io has dramatically improved the experience for calling incidents in our organization, and improved the process we use to handle them. Good support and documentation during implementation has made the transition smooth, and new users have found the product easy enough to grasp that training isn't generally required (the `/inc tutorial` functionality covers most of the rest).

"Simplifying the life of incident responders"

What do you like best about incident.io? The separation of functionality between Slack and the website is extremely powerful. This gives us the ability to have rich reporting and compliance controls in place without cluttering the experience and the workflow for the incident responders working to solve the incident during the live phase. All essential tasks during the incident live phase can be handled or initiated inside Slack. When we move to the post-incident analysis and learning phase, ...

"Makes managing major incidents smooth and intuitive"

What do you like best about incident.io? - Great automation across multiple tools, such as Google Suite, PagerDuty and Atlassian - Very easy to configure, and making on-the-fly changes is simple

"Putting Structure around Incident Management"

What do you like best about incident.io? Incident.io stands out to us as a tool which seamless integrates into our internal communication tool of choice - Slack. This means there is no steep learning curve or change of process required for us to adopt Incident.io. In a matter of days, we were familiar with how to raise incidents through the tool.

"Incidents in Slack with great integrations to other tools"

What do you like best about incident.io? The Slack integration makes reporting and following incidents easy, which was the original reason for signing up. The status page is a lovely addition; we added PagerDuty, Sentry and Vanta integrations quickly, and it's working as expected.