Incident.io Reviews in January 2025: User Ratings, Pros & Cons

"Makes the coordination in incidents easy"

What do you like best about incident.io? I enjoy how incident.io takes care of all those things that are easy to forget when an incident happens. Actions, follow-ups and the whole incident management machine's complexity is hidden behind intuitive slack commands.

"An excellent product & easy to use"

What do you like best about incident.io? Impressive Incident Workflows - excellent guide from start to finish Slack integration - ability to do everything from slack

"Amazing Customer Support experience"

What do you like best about incident.io? Their Customer Support team has set a high standard for excellence in customer service. Their professionalism, expertise, and commitment to customer success make them a trustworthy partner.

"A smooth experience during stressful times"

What do you like best about incident.io? The integration with slack is slick and the web experience flows easily. Incident.io makes working through stressful incidents smooth, there are better places to be focusing your energy during an incident than your reporting software. It helps rather than hinders, which is such a breath of fresh air. Every interaction with their support I have had has been friendly and helpful.

"Customizable, easy to set up and easy to transition"

What do you like best about incident.io? The ease of use and the interface. It's so easy that for reporters across the company it's basically no training and for responders or users custimzing workflows it's minimal. After customizing the catalog we could quickly implment the tool and onboard the entire business. With any tool the biggest challeng is getting people to change their behaviors and this tool functioned similar to our own previous slackbot so it was easier to get people on board ...

"Best in class customer experience"

What do you like best about incident.io? Incident.io's support process and standards are excellent. Ease of use and ease of implementation are critical to gaining buy-in from incident responders, and incident.io is a breeze. It's integration features are easy to implement. I use it every day and it's one of the few tools that I use that actually brings me joy.

"Structured and clear process of incident response"

What do you like best about incident.io? Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan.

"A must for incident management"

What do you like best about incident.io? A seamless Slack integration, easy to set up and always adding great features regularly. What do you dislike about incident.io?

"ease of use, ease of communication. A very well rounded product"

What do you like best about incident.io? The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels

"Developer and Business Friendly Incident Management"

What do you like best about incident.io? One of the major benefits of working with incident.io is their customer focus. Feedback is easy to provide and listened to. Improvements happen quickly. And they care about the UX and DX of their solutions. Questions are also welcomed and quickly answered. The friendly interactions are some of the best I've had in buyer relationship.