7.8
Spot Score
React and recover with ease.
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Starts from $16/User/Month when Billed Yearly
Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident response processes without disrupting existing workflows, thanks to its intuitive Slack integration and user-friendly interface. The automation features significantly reduce ...Read more
Seamless integration with Slack, enhancing user experience and familiarity.
Automates manual tasks effectively, improving incident response efficiency.
Excellent customer support with a responsive and proactive team.
Easy to set up and use, with minimal training required for users.
Limited selection of advanced functionalities and customizations in the Marketplace.
Complex features and customizations might be overwhelming for new users without proper guidance.
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Showing 21-30 out of 126
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Piero M
11/09/23
"Makes the coordination in incidents easy"
What do you like best about incident.io? I enjoy how incident.io takes care of all those things that are easy to forget when an incident happens. Actions, follow-ups and the whole incident management machine's complexity is hidden behind intuitive slack commands.
AU
Anonymous User
11/09/23
"An excellent product & easy to use"
What do you like best about incident.io? Impressive Incident Workflows - excellent guide from start to finish Slack integration - ability to do everything from slack
AU
Anonymous User
11/09/23
"Amazing Customer Support experience"
What do you like best about incident.io? Their Customer Support team has set a high standard for excellence in customer service. Their professionalism, expertise, and commitment to customer success make them a trustworthy partner.
AU
Anonymous User
11/08/23
"A smooth experience during stressful times"
What do you like best about incident.io? The integration with slack is slick and the web experience flows easily. Incident.io makes working through stressful incidents smooth, there are better places to be focusing your energy during an incident than your reporting software. It helps rather than hinders, which is such a breath of fresh air. Every interaction with their support I have had has been friendly and helpful.
AU
Anonymous User
11/08/23
"Customizable, easy to set up and easy to transition"
What do you like best about incident.io? The ease of use and the interface. It's so easy that for reporters across the company it's basically no training and for responders or users custimzing workflows it's minimal. After customizing the catalog we could quickly implment the tool and onboard the entire business. With any tool the biggest challeng is getting people to change their behaviors and this tool functioned similar to our own previous slackbot so it was easier to get people on board ...
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AU
Anonymous User
11/07/23
"Best in class customer experience"
What do you like best about incident.io? Incident.io's support process and standards are excellent. Ease of use and ease of implementation are critical to gaining buy-in from incident responders, and incident.io is a breeze. It's integration features are easy to implement. I use it every day and it's one of the few tools that I use that actually brings me joy.
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Olga M
11/06/23
"Structured and clear process of incident response"
What do you like best about incident.io? Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan.
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Aaron Q
11/03/23
"A must for incident management"
What do you like best about incident.io? A seamless Slack integration, easy to set up and always adding great features regularly. What do you dislike about incident.io?
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Elizaveta S
11/03/23
"Love the app and customer support!"
What do you like best about incident.io? - I really like the app: easy to use, has a good range of features - Our CSM Georgie is great: she is very helpul and proactive
MR
Mathew R
11/03/23
"ease of use, ease of communication. A very well rounded product"
What do you like best about incident.io? The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels
