Incident.io Reviews in January 2025: User Ratings, Pros & Cons

"Incident.io is an invaluable tool"

What do you like best about incident.io? incident.io is an essential tool for our incident management. The way incident.io integrates with Slack has been such a valuable tool for GoCardless. It makes it easy to manage all aspects of an incident.

"A tool that helps us to get focused"

What do you like best about incident.io? - Great customer service - Ease of use & integration with existing tools and systems

"Incident has revitalized how we handle customer issues"

What do you like best about incident.io? Incident continues to add new functionality with the feedback from their customers to make the tool even more optimized for their incident management. The ability to integrate across all of our core tools has been amazing for us. We've gone from a program that leveraged mostly Slack to track and get issues prioritized to a program that can report on how our individual teams are doing, prioritize effectively and most importantly, create unique ...

"Indispensable"

What do you like best about incident.io? It's easy to set up and even easier to run incidents on it. We use it for all our incidents, for our platform and for Security, for which we use the Private function so it's not broadcasted. We can send emails to our customers, we have specific roles and services. We are also always in contact with their customer support, and we have a dedicated service manager who is always ready to jump into our requests. We have recently integrated our Jira and ...

"Streamlining incident response with exceptional support"

What do you like best about incident.io? Incident.io stands out due to its phenomenal team - throughout our onboarding process they have been incredibly responsive and helpful. The product itself is flexible, very user friendly, and integrates easily with other tooling.

"Where Slack and incidents collide!"

What do you like best about incident.io? Incident.io has become an indispensable asset in our organizational toolkit, seamlessly integrating into our workflow and daily operations on Slack. The Incident.io team is committed to continuous improvement, which distinguishes it as a standout solution in the realm of incident management. The regular updates and responsiveness to user feedback, underscore a commendable dedication to refining the user experience. A recent enhancement introduced a ...

"Customers love the Status Page!"

What do you like best about incident.io? - I'm a Customer Success Director and love how much better the feedback loop is between Engineers and CS when things go wrong

"Quick and easy incident management"

What do you like best about incident.io? As I'm not an engineer, it makes it incredibly easy for me to 1) understand the thought process behind our product development team's actions, 2) keep up to date with the context of an incident, 3) understand who's involved and in what capacity

"Effortless configuration and exceptional support"

What do you like best about incident.io? One of out concerns when choosing between incident management tools was how quickly we can configure it and how quickly it will be adopted. And incident.io proved to be the perfect choice.

"A tool that works with you - instead of forcing you to change the way you work."

What do you like best about incident.io? There are two important things that incident.io "just got right" for my company. * The tool aligns itself with your current incident management process - instead of forcing you to align your process with a tool. We already had a (very manual) incident management process and we were suffering from a lack of adherence to the process. With incident.io, we were able to configure it to guide our Responders to the process without them needing to memorize a ...