Incident.io Reviews in May 2025: User Ratings, Pros & Cons

"Very useful tool"

What do you like best about incident.io? I love the fact that it creates a dedicated channel. This way every incident is treated singularly and there is no mash-up of info coming from different sources. It made me way more confident about running incidents.

"The calm within storms..."

What do you like best about incident.io? Before incident.io, our incident management was incredibly rudimentary and ad-hoc. incident.io helped us formalise this making it easier to collate, surface and digest information after incidents.

"Codifies the manual processes, thus minimising the pain of incident management"

What do you like best about incident.io? I like how simple it to use the tool is and how it slotted perfectly into our setup. What do you dislike about incident.io?

"Streamlined Incident Response"

What do you like best about incident.io? We've been working with the Incident.io tooling for several months now and it has allowed us to steamline our incident response, freeing up time to dedicate to incident resolution. We've also been able to automate a lot of the manual work we used to have to undertake. The tool is simple to setup, use and has been an easy sell with our business.

"Incident.io is like cruise control for incident management!"

What do you like best about incident.io? It's very easy to use and sets you up with best practices from day one. It guides engineers to the right way of doing things with great product design and seamless integrations.

"Elegance under fire"

What do you like best about incident.io? Managing incidents in the same space our team collaborates provides an elegant mechanism to support comms and alignment. We're reducing recovery times by sharing context in an incident channel, while providing clear and controlled comms to our organisation through the incident.io status pages and integrations. We've worked with incident.io to bring new features and support some of our integrations into our own backend systems to improve our service ...

"Elegance under fire"

What do you like best about incident.io? Managing incidents in the same space our team collaborates provides an elegant mechanism to support comms and alignment. We're reducing recovery times by sharing context in an incident channel, while providing clear and controlled comms to our organisation through the incident.io status pages and integrations. We've worked with incident.io to bring new features and support some of our integrations into our own backend systems to improve our service ...

"Good relationship w/ customer"

What do you like best about incident.io? I've been working w/ Incident.io in the past 6 months and it could'nt been more grateful w/ their help. There's no question that they don't take it seriously enough.

"Standardised our incident response and generally a lovely company to work with"

What do you like best about incident.io? We started using incident.io after deciding we wanted to improve the way we handle incidents and on-call. Up until then, we'd been using flow charts and manual processes for handling that. Turns out there's a better way: incident.io.

"Great tool for orchestration of incident management"

What do you like best about incident.io? We've been using incident.io for nearly a year now and have found it hugely useful for our incident management processes. I would recommend it for any technical organisation using Slack to oversee their incident handling.