9.0
Spot Score
Instantly improve user experience with personalized search results.
Add to compare
Inbenta offers custom pricing plan
Inbenta's innovative use of Natural Language Processing (NLP) stands out as a game-changer for businesses like Farmgirl Flowers, offering exceptional support and e-mail deflection capabilities. Their responsiveness and ongoing integration efforts for platforms like Facebook Messenger showcase a commitment to customer needs. The powerful semantic search ...Read more
Powerful semantic search capability with advanced linguistics for refining results.
Quick and responsive customer support team that assists in building efficient customer experiences.
Back end analytics and customizable reports help in identifying content gaps and improving customer interactions.
Easy implementation and integration with multiple sources, leading to fast deployment and administration.
Lack of options for filtering search results and understanding of how Auto-completer works may lead to inconsistent outcomes.
Richness of features may be complex for newcomers without proper guidance or training.
Log in Required to View Reviews
Filter results
Sort by :
Showing 11-12 out of 12
07/26/16
Good search results, great metrics
What do you like best? While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base. What do you dislike? I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different ...
Read more
07/25/16
Using Inbenta semantic search to integrate multiple collections for search, and for data analysis
What do you like best? What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. What do you dislike? There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really ...
Read more
