Inbenta Reviews in January 2025: User Ratings, Pros & Cons

We have drastically improved customer search results after introducing Inbenta

What do you like best? Providing linguistic reports with insights into where our content is lacking to answer customer queries, so that we can in turn refine and then monitor whether we are improving in those areas. The technical team are also quite flexible and quick to cater to our environment. What do you dislike? Backstage can be a little hard to navigate and requires a bit of time to understand where to find data. What business problems are you solving with the product? What ...

Easy to use - instant ROI

What do you like best? Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our self-service and contact deflection numbers. What do you dislike? Definitely a bit nit picky, but It sometimes feels like there is too much information available. What business problems are you solving with the ...

Fast integration = Instant value

What do you like best? Easy to use, easy to integrate. Great team. What do you dislike? Language support tools and text analitics can be improved. What business problems are you solving with the product? What benefits have you realized? Managing F.A.Q. in multiple languages. And soon FB chatbot.

The best way to avoid tickets to support and a very easy way to manage your FAQs!

What do you like best? I love to work with the Team of Inbenta, they have greats products with the best team! What do you dislike? They have to improve the way you can update multi-language FAQs. Recommendations to others considering the product It is a very easy-to-use software for managing your FAQs and reducing the tickets that your Customer Support Team receives on a daily basis! What business problems are you solving with the product? What benefits have you realized? We ...

Gamechanger

What do you like best? I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the backstage testing area. I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as ...

Great Service!

What do you like best? Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook Messenger integration! What do you dislike? not much, really. every tool requires training, and Inbenta's tools are relatively easy to use! Recommendations to others considering the product consider the ...

Inbenta is changing the way we provide Support

What do you like best? Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and customer satisfaction. They are always available, always open-minded, and always as excited as we are to devise and deploy new solutions for usage and analytics needs. What do you dislike? They still seem relatively ...

Improving customer service with an IVA

What do you like best? Having an intelligent virtual assistant with Inbenta means providing a great customer experience and at the same time to improve and enrich the work of each customer service agent. What do you dislike? There is really not much to dislike about the products. I really enjoy working with Inbenta. What business problems are you solving with the product? What benefits have you realized? The self-service ratio of the intelligent virtual assistant at our company has ...

Using Inbenta semantic search to integrate multiple collections for search, and for data analysis

What do you like best? What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. What do you dislike? There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really ...

Powerful semantic search at a reasonable cost with fast implementation and easy administration

What do you like best? Powerful, easy-to-use search. Easy to integrate across multiple sources/repositories. Professional, responsive, and helpful support and engineering teams. Advanced linguistics, with support for refining and fine-tuning results through custom rules. What do you dislike? Lack of options for filtering results, lack of understanding of how Auto-completer works (we're getting some inconsistent results Recommendations to others considering the product Nice turn-key ...