Impartner Reviews in February 2025: User Ratings, Pros & Cons

"Life sciences partner management"

What do you like best about Impartner PRM? The front end of the solution. It allows partners to have a complete picture of their business with us in 1 place. What do you dislike about Impartner PRM? We are still very email based and not all workflows allow to send emails the way we want it. What problems is Impartner PRM solving and how is that benefiting you? It centralizes all information for our partners in 1 place. Partners don't need to send us emails or wait for responses anymore ...

"Very good support team"

What do you like best about Impartner PRM? The Support Team: always there to help very reactive What do you dislike about Impartner PRM? We are using a taylor made version that doesn't allow us to use a lot of features without extra billing What problems is Impartner PRM solving and how is that benefiting you? it helps us build a relationship with our partners

"Rebuilding PRM Presence"

What do you like best about Impartner PRM? Salesforce integration. Automated workflows. Journeys, measurements, and metrics Dave Oster, Head of Training - VERY PATIENT and KNOWLEDGABLE Jessica Schindewolf, our implementation person - LOVE HER. What do you dislike about Impartner PRM? Some support members generally talk about charging $200/hr. before they've even looked at the issue. Our CSM is not engaged. This is not a nudge to have him re-engage with us. What problems is Impartner PRM ...

"Simple to use"

What do you like best about Impartner PRM? Simplifies something that could otherwise be quite complicated. The Implementation Manager on this project helped simplify and get this project over the finish line. We are going live this week, and they continue to partner and provide feedback to make this a successful launch for our team. What do you dislike about Impartner PRM? System error messages aren't always clear - support can decipher what they mean, but it would be great to have cleaner ...

"Real PRM and with great user interface and individualization"

What do you like best about Impartner PRM? It is very easy to set up Impartner for your needs. The segmentation on region /partner type etc. is great. Co-Branding of files really brings efficiency. What do you dislike about Impartner PRM? The system makes sure, you have fille din everything and correctly, so to set up a Partner Journey for example involves a lot of klicks. What problems is Impartner PRM solving and how is that benefiting you? Easy segmentation of partners and great ...

"Mediocre experience with Impartner but working with Shad Clark has been really great so far"

What do you like best about Impartner PRM? I'm not a huge fan actually because we don't control our own destiny and most changes have to go thru them. What do you dislike about Impartner PRM? the difficulty in upgrading, the fact that we need them to do significant changes and it often costs more $, also we had a horrible CSM before they finally assigned us to work with Shad Clark and so far he is great. What problems is Impartner PRM solving and how is that benefiting you? partner portal

"Great platform and great team"

What do you like best about Impartner PRM? The ease of use from a Partner perspective. The ability to automate some workflows and syncing to our CRM. The helpful Customer Portal for support and training. And how helpful our team was in onboarding and customer success management, like Reed Fruehan. I took over this project midway and our Rep and CSM were very helpful in getting me up to speed easily and quickly. What do you dislike about Impartner PRM? It's not as intuitive as some ...

"Impartner as a stand-alone PRM"

What do you like best about Impartner PRM? We are just at the tail end of implementation but I enjoy how easy it is to control/administer and design. It's giving our company a tool to administer, train, account for MDF funds and communicate with our partners that we did not have before. From sales to implementation the entire Impartner team has been helpful and a great resource as we navigate implementation with our xompany who is headquartered in Europe and we are using the PRM in the ...

"Clint is a wizard!"

What do you like best about Impartner PRM? They understood my vision and sense of urgency. Gave me tools to self serve but also held my hand when I needed it. What do you dislike about Impartner PRM? We had some slight technical glitches but nothing substantial. What problems is Impartner PRM solving and how is that benefiting you? Creating an internal referral dashboard

"PRM for the People"

What do you like best about Impartner PRM? The people at Impartner make this product more effective and valuable to our partners. They have excellent personalized training and account managers that remain engaged and help with the adoption of the product. The product's integration with Salesforce makes it a powerful tool without storing data in multiple places. The recently updated Certification portal is an excellent example of innovation and updates from Impartner. What do you dislike ...