Impartner Reviews in February 2025: User Ratings, Pros & Cons

"Best way to automate our process"

What do you like best about Impartner PRM? Having a personal touch from our CSM Matthew. He has made it super easy to work with Impartner and automate our processes. What do you dislike about Impartner PRM? More resources to help me understand and learn the tool on my own would be nice. What problems is Impartner PRM solving and how is that benefiting you? Helped us stay organized and simplify our management tools and tasks. We were losing a lot of time with archaic processes.

"Great automation"

What do you like best about Impartner PRM? Automating these processes has saved our team a ton of time! Matt Hutchings was easy to work with What do you dislike about Impartner PRM? The product could be more intuitive and straightforward to use What problems is Impartner PRM solving and how is that benefiting you? Impartner relieves a lot of time intensive processes

"Easy to use, great support!"

What do you like best about Impartner PRM? Every channel program should use Impartner. Great product along with great people! What do you dislike about Impartner PRM? I've been using this for years, no real downsides. What problems is Impartner PRM solving and how is that benefiting you? Impartner is the "base" of our channel program. Channel management, lead management, communications, marketing, support is all covered!

"Clint Young was amazing - bent over backwards to accomodate our "special requirements""

What do you like best about Impartner PRM? Flexibility of the platform and customer service What do you dislike about Impartner PRM? the CMS requires pretty significant HTML knowledge -- better "laymen" capability would be helpful What problems is Impartner PRM solving and how is that benefiting you? automation of deal registration, spiff and training

"Impartner is awesome!"

What do you like best about Impartner PRM? We appreciate the lead registration and management piece greatly. It's imperative to our success. For me, as a channel marketer, the co-brandable assets are fantastic. What do you dislike about Impartner PRM? I'd love it if there was an email functionality that was integrated into the Impartner PRM. Especially if there was the ability to send and track emails for our sales agents. What problems is Impartner PRM solving and how is that benefiting ...

"Customer service challenges"

What do you like best about Impartner PRM? Modular approach to functionality and features What do you dislike about Impartner PRM? The charges for additional functionality and features quickly add up. Very little is at the entry price. Their admin interface is VERY limited requiring you to use their PS for updates that should be self service. Be aware their std implementation with sales force requires a separate database for partners. They can attach to std accounts but it's very costly. ...

"Outstanding PRM Solution with Proven ROI"

What do you like best about Impartner PRM? Tough to choose between the fact that it integrates with the #1 cloud platform Salesforce and gives customers the option to purchase the modules that are most beneficial for them or a package of modules customized to help them accelerate partner growth. What do you dislike about Impartner PRM? When I was using it the new MDF module was not integrated with Salesforce but that may have changed now. Recommendations to others considering Impartner ...

"Jessica has been a great implementation partner! Ben & Daniel have been very supportive post launch!"

What do you like best about Impartner PRM? Jessica has been a patient and hardworking partner throughout our implementation process. She is very knowledgeable about the product but is not afraid to pull in additional experts if need be. She helped us get the portal and marketplace where we expected when we signed with Impartner. Thank you, Jessica! After launch, Ben and Daniel have been very supportive helping us make tweaks as we get feedback from partners as they begin to interact with ...

"Easton Shaum review"

What do you like best about Impartner PRM? Easton provided detailed responses in troubleshooting for an error we found. He provided screenshots and audit logs that helped identify what the issue was, when it happened and why it happened. He was also very professional and eager to help with any future issues we may come across. What do you dislike about Impartner PRM? No complaints on Easton, he provided the kind of support that we need - we didn't have to ask for more details or info, he ...

"Great PRM Experience"

What do you like best about Impartner PRM? Impartner offers a decent number of options to customize our partners' experience, and our Customer Success Manager has done a fantastic job guiding us through the various functionalities. In addition, many of the settings can be managed internally if you have a dedicated expert within your own company, which makes changes/updates easy to execute and push to production. What do you dislike about Impartner PRM? Some current functionalities don't ...