ID.me Reviews in April 2025: User Ratings, Pros & Cons

"Seamless Integration"

What do you like best about ID.me? The IDP and verification process is straight forward and our end-users have had a pleasant experience with it overall. What do you dislike about ID.me? That the Yubikey process requires an ID.me login, thus creating extra steps. What problems is ID.me solving and how is that benefiting you? Our end-users are able to complete their verification process in a more efficient manner than before.

"ID.me has one-of-a-kind offerings and the best in account management"

What do you like best about ID.me? Our experiences with ID.me have been fantastic every step of the way. Their services are unique and one-of-a-kind and their customer service and account management is incredible. White glove service all the way. Our customer service manager Kristin Kearney is quick to respond and collaborative on every project we take on. What do you dislike about ID.me? I have not seen any downsides to the ID.me service offering. What problems is ID.me solving and how is ...

"Sam Wagenheim ID.me Review"

What do you like best about ID.me? ID.me has been a great company to partner with! and they have great customer service! What do you dislike about ID.me? Some consumers previously feedback of long wait times, but every time we have contacted the ID.me support team we have been given great customer service and solutions for our consumers. What problems is ID.me solving and how is that benefiting you? Their service allows us to offer unique and impactful promotions for our consumers, such as ...

"Excellent identity solution!"

What do you like best about ID.me? We find ID.me to be an excellent identity solution for our clients as well as a fantastic platform for creating group-specific offers. The level of support received from exploration to integration and maintenance is top-notch. There’s also a level of comfort knowing the specific needs our clients have within this space can all be handled and managed within one platform. What do you dislike about ID.me? Not having the ability to make changes and updates to ...

"Seamless Integration"

What do you like best about ID.me? The IDP and verification process is straight forward and our end-users have had a pleasant experience with it overall. What do you dislike about ID.me? That the Yubikey process requires an ID.me login, thus creating extra steps. What problems is ID.me solving and how is that benefiting you? Our end-users are able to complete their verification process in a more efficient manner than before.

"ID.ME is very useful and our customers seem to find it easy to use!"

What do you like best about ID.me? Its integration into our website - very seamless What do you dislike about ID.me? Nothing I can think of! It has been a helpful tool for our business What problems is ID.me solving and how is that benefiting you? Our customers who qualify for discounts are able to seamlessly get their discounts without exiting our shopping flow

"Strategic partnership with HP.com providing verification and promotion to Military-Frontline segment"

What do you like best about ID.me? ID.me offers a key verification component for Miltary & Frontline consumer segment that HP Shopping is targeting within the private channel affinity space. What do you dislike about ID.me? Still early in the verification partnership < 3mo to provide additional info. What problems is ID.me solving and how is that benefiting you? Ability to have white-listed verification of key consumer segments, allowing HP Shopping to provide targeted & enhanced offers ...

"ID.me is a great partner"

What do you like best about ID.me? ID.me has brought us significant business by increasing our audience. We're able to remarket to the people that ID.me has brought in, which then also brings in more revenue. What do you dislike about ID.me? Their documenation around upgrading to a full integration was confusing. We thought we had completed everything, then we were missing some steps, as well as needing to bring in segmentation into our CRM. What problems is ID.me solving and how is that ...

"Great, proactive support with new media opportunities and insights for specific segments"

What do you like best about ID.me? Platform ease of use and ability to target segments during key peaks. Scale and size of the audience is a big plus. What do you dislike about ID.me? More understanding about consumer data and ownership. How can we better integrate that into our strategy and owned channels? What problems is ID.me solving and how is that benefiting you? Reaching our target Gen Z/young millennial demographic. Also able to support military and first responders as part of a ...

"Partnering with ID.me on identity verification for supporting government programs."

What do you like best about ID.me? I like the quick responses from support. What do you dislike about ID.me? There is confusion with older or less digitally inclined customers on verifying. What problems is ID.me solving and how is that benefiting you? We partner with ID.me to verify customers' identity and income requirements to participate in government programs.