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IBM Control Desk - Service Desk Software

IBM Control Desk Reviews in January 2025: User Ratings, Pros & Cons

Streamline your service desk with intelligent asset management.

4.6

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IBM Control Desk offers custom pricing plan

IBM Control Desk Reviews & Ratings

4.6

Excellent

Based on 20 ratings & 15 reviews

Rating Distribution

Excellent

(7)

Very Good

(7)

Good

(0)

Poor

(0)

Terible

(1)

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Showing 6-10 out of 15

RB

Roja B

03/09/23

4 out of 5

"IBM control desk"

What do you like best about IBM Control Desk? IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases What do you dislike about IBM Control Desk?

AU

Anonymous User

06/25/22

4 out of 5

"Review for IBM Control Desk"

What do you like best about IBM Control Desk? It is really user friendly. User feedback and interaction is pretty well. What do you dislike about IBM Control Desk?

AS

Arthur S

04/19/15

3.5 out of 5

"It was a pleasure to work with the product"

What do you like best about IBM Control Desk? The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. It helps reduce cost for my business since it has optimized asset lifecycle management.

TH

Terrance H

04/13/15

3.5 out of 5

"IBM Smart Cloud Control Desk review"

What do you like best about IBM Control Desk? What I enjoy about the program coming from an IT infrastructure standpoint is that the service request management gives you users an efficient service desk for handling service requests and managing incidents.

AK

Abdullah K

09/27/22

0.5 out of 5

"Thats a old school ITSM tool"

What do you like best about IBM Control Desk? I dont want to use it again dont like it What do you dislike about IBM Control Desk?