iATS Payments Reviews in April 2025: User Ratings, Pros & Cons

"My experience was terrible."

What do you like best about iATS Payments? I wasn't able to find out as only after a few charges, due to charging more than initially agreed upon, my funds were held for six months! There is no comparison. What do you dislike about iATS Payments? The desire to hold funds in spite of having full documentation that the charges could not be disputed. It could be better if they do not punish their charities. Recommendations to others considering iATS Payments: Stay away unless you are 100% sure ...

"We switched from Paypal to iATS and it has been great and they support CiviCRM and non-profits."

What do you like best about iATS Payments? I like the iATS extension for CiviCRM and how it works with iATS. We get to control the way we process recurring payments and integrate with a great provider. What do you dislike about iATS Payments? To be perfectly honest, I dislike having to do regular PCI compliance scans. We're a small nonprofit and it's not fun. However, I need to upgrade to the new iATS extension for CiviCRM that will allow us to change to the easier questionnaire, I ...

"We switched from Paypal to iATS and it has been great and they support CiviCRM and non-profits."

What do you like best about iATS Payments? I like the iATS extension for CiviCRM and how it works with iATS. We get to control the way we process recurring payments and integrate with a great provider. What do you dislike about iATS Payments? To be perfectly honest, I dislike having to do regular PCI compliance scans. We're a small nonprofit and it's not fun. However, I need to upgrade to the new iATS extension for CiviCRM that will allow us to change to the easier questionnaire, I ...

"Good solution for nonprofits"

What do you like best about iATS Payments? Our organization has been using the iATS Payments processor since 2019. It's great to have different options to process credit cards and accept direct debit deposits. The fees are reasonable, and the customer service is excellent. What do you dislike about iATS Payments? We lost a few donors due to regular service disruptions. Our donor had been charged multiple times, and another error occurred, which the IATS Payments didn't inform us about, and ...

"Good solution for nonprofits"

What do you like best about iATS Payments? Our organization has been using the iATS Payments processor since 2019. It's great to have different options to process credit cards and accept direct debit deposits. The fees are reasonable, and the customer service is excellent. What do you dislike about iATS Payments? We lost a few donors due to regular service disruptions. Our donor had been charged multiple times, and another error occurred, which the IATS Payments didn't inform us about, and ...

"Good Solution for Non-Profit Donations"

What do you like best about iATS Payments? We love that this integrates with our SalesForce CRM. The rates are good. And customer service team is easily accessible, quick to respond, and super friendly. What do you dislike about iATS Payments? While most of the setup process is pretty intuitive, we did have a few challenges. So there is a bit of a learning curve, but it is easy to overcome, and support is easily accessible. What problems is iATS Payments solving and how is that benefiting ...

"Good Solution for Non-Profit Donations"

What do you like best about iATS Payments? We love that this integrates with our SalesForce CRM. The rates are good. And customer service team is easily accessible, quick to respond, and super friendly. What do you dislike about iATS Payments? While most of the setup process is pretty intuitive, we did have a few challenges. So there is a bit of a learning curve, but it is easy to overcome, and support is easily accessible. What problems is iATS Payments solving and how is that benefiting ...

"Office Director"

What do you like best about iATS Payments? It's easy to use and I like the reporting. What do you dislike about iATS Payments? Sometimes it can be hard to get ahold of a rep when I have questions. What problems is iATS Payments solving and how is that benefiting you? Credit card integrations has been a resolution for Salesforce.

"Office Director"

What do you like best about iATS Payments? It's easy to use and I like the reporting. What do you dislike about iATS Payments? Sometimes it can be hard to get ahold of a rep when I have questions. What problems is iATS Payments solving and how is that benefiting you? Credit card integrations has been a resolution for Salesforce.

"Fitting the bill"

What do you like best about iATS Payments? We have been happy with IATS as our payment processor. There have been some challenges, including occasional transactions that do not integrate in our CRM, but overall we have been happy with IATS for the price. What do you dislike about iATS Payments? Customer service has been a challenge for us. Sometimes it seems like the representative doesn't take the time to understand our email question before responding. Other times we are told the issue ...