iATS Payments Reviews in April 2025: User Ratings, Pros & Cons

"N.a"

What do you like best about iATS Payments? Easy reporting features and acceptable response time to questions. What do you dislike about iATS Payments? Flexibility in creating a mobile friendly experience. What problems is iATS Payments solving and how is that benefiting you? Use as a credit card processor

"Easy to use online payment partner with good support"

What do you like best about iATS Payments? iATS allowed us to easily create a web-based online payment option on our website. As a non-profit we want to make it easy for our supporters to give online. We now offer options to give both using credit cards and "electronic checks" (ACH payments). Supporters can also donate once or set up a recurring donation. Additionally, I can easily create custom pages as needed with only a few minutes. iATS support has always been helpful and friendly and, ...

"Pretty good, a little clunky"

What do you like best about iATS Payments? IATS payments works with minimal hassle, integrates well with CiviCRM. What do you dislike about iATS Payments? Refunds are clunky, especially EFT! Reporting in their backend is awkward. Integration with CiviCRM missing some components still (like refunds, ability to unlink transactions). What problems is iATS Payments solving and how is that benefiting you? Receive donations by credit card and ACH. A lot less hassle than previous provider (Paypal)

"Iats and SF Integration"

What do you like best about iATS Payments? Easy to use interface within Salesforce to allow you to connect and map fields from your payment processor. What do you dislike about iATS Payments? Aura forms require significant customization to be useful and some features of IATS are not integrated into Brickworks settings. What problems is iATS Payments solving and how is that benefiting you? We use Iats and Brickworks as our primary payment processor to collect donations and manage our ...

"Easy to use and always accurate"

What do you like best about iATS Payments? iATS has a great portal and easy to use reports. What do you dislike about iATS Payments? The refund process is not hard, but not intuitive. I always have to look up how to do it,. What problems is iATS Payments solving and how is that benefiting you? We get disbursements each day (instead of 4 times a month with our previous processor). The percentage is very competitive saving us hard dollars.

"Great system! "

What do you like best about iATS Payments? We have been using this system for meany years for fundraising activities and found it to be easy and stright forward. What do you dislike about iATS Payments? Customer service is slow to react When you’re dealing with donors that don’t have much time to waste. What problems is iATS Payments solving and how is that benefiting you? Easy way to engage our donors and allow them to support us quickly

"We're happy with iATS"

What do you like best about iATS Payments? We like that it integrates with our website What do you dislike about iATS Payments? No access to customer service when we first open at 9:00am Eastern time What problems is iATS Payments solving and how is that benefiting you? We are giving ourselves a secure way to accept payments and donations through our website

"iATS can be OK"

What do you like best about iATS Payments? The customer service staff are very polite. What do you dislike about iATS Payments? The fees are too high. I was forced to use iATS as they were the only processor that used by BidPal. Recommendations to others considering iATS Payments: Shop around for the best fit as well as best price. Deposit reconciliation reporting was lacking and created additional work for us internally. What problems is iATS Payments solving and how is that benefiting ...

"iATS can be OK"

What do you like best about iATS Payments? The customer service staff are very polite. What do you dislike about iATS Payments? The fees are too high. I was forced to use iATS as they were the only processor that used by BidPal. Recommendations to others considering iATS Payments: Shop around for the best fit as well as best price. Deposit reconciliation reporting was lacking and created additional work for us internally. What problems is iATS Payments solving and how is that benefiting ...

"Above average"

What do you like best about iATS Payments? I can easily update information on the back end, such as entering a new card number, changing the amount/schedule for recurring gifts, or inputting card info if a donor wishes to make a one-time gift over the phone. Also, seems to be well-integrated with Salesforce. What do you dislike about iATS Payments? Not really set up for true recurring gifts. It works well if you have a pledge with a specific end date, but you cannot leave the end date open ...