HubSpot Service Hub Reviews in May 2025: User Ratings, Pros & Cons

"Hubspot Review"

What do you like best about HubSpot Service Hub? Hubspot is very user friendly, almost anyone can figure out how to use it and utilize it efficiently. Other softwares we have used require long, grueling training. However, Hubspot is very simple to use.

"HubSpot is a great service, and it is funny driving past their Cambridge office on the way to GBH."

What do you like best about HubSpot Service Hub? Nice that tickets are organized very well and the webpage notifies me frequently and quickly when new tickets come in. What do you dislike about HubSpot Service Hub?

"Intuitive and convenient"

What do you like best about HubSpot Service Hub? I like how all of my tasks and information is all in one place. We even use a support chat to talk with customers directly in Hubspot, where we can easily access customer information.

"Highly user friendly Service hub."

What do you like best about HubSpot Service Hub? Navigation. Ease of access and help articles to get the job done without any support from anyone. What do you dislike about HubSpot Service Hub?

"Best CRM, 1yr update"

What do you like best about HubSpot Service Hub? It's one of the most fluid CRM I've used so far; the interface is super intuitive and easy to get a grip on once you start using it. Comparing to others CRM i've used this one is for sure my favorite.

"Easily identify problems & requests. Respond quickly with ease."

What do you like best about HubSpot Service Hub? Support tickets can easily be sorted by team or representative. Easily tagging others is super helpful. Our teams need to be able to report on service tickets. Service Hub allows us to categorize and run reports with ease.

"Easy to learn and customize"

What do you like best about HubSpot Service Hub? You can customize so much within this program. The support Chat options are great! What do you dislike about HubSpot Service Hub?

"Awesome support, great platform, amazing people!"

What do you like best about HubSpot Service Hub? The workflows are net superior to other CRM solutions, our agents prefer the pipeline/stages view for their workload, compared to traditional tickets (like Zendesk), as it increased their efficiency.

"Hubspot is amazing!"

What do you like best about HubSpot Service Hub? I like that Hubspot Service Hub is very easy to navigate and allows for intentional conversation while still being fast and effective.

"Powerful tool for companies, giving you a maximum of insights."

What do you like best about HubSpot Service Hub? The detailed insights and integration that Hubspot has to offer. Everything can be centralised in one unique platform. What do you dislike about HubSpot Service Hub?