HubSpot Service Hub Reviews in March 2025: User Ratings, Pros & Cons

"I had a great experience with HubSpot"

What do you like best about HubSpot Service Hub? I like that it is very organized and it has many functions that make my job faster. Customer support is much easier to organize and keep track of. The email integration is particularly useful. I've got to say that my favorite feature is the option to create tasks, it helps me stay organized. I also like how easy it is to pass tickets and communicate with the other departments through the platform. It is easy to implement, I learned to use the ...

"HubSpot has simplified my work process immensely!"

What do you like best about HubSpot Service Hub? Efficiently manage and track customer issues through a centralized ticketing system. What do you dislike about HubSpot Service Hub?

"Serving customers and staying in control"

What do you like best about HubSpot Service Hub? It has helped me better understand how to serve customers better. It has taught me KPIs that can be implemented on Hubspot as a feature. Customer support could be difficult to handle but it made it much easier to implement. Super easy to use! I can see myself using it more frequently. I will use it to transform how service is currently documented and integrate it into the company.

"Most flexible and easiest to use"

What do you like best about HubSpot Service Hub? The Service Hub brings all of our support and services components into a single location where our team can easily view what's happening across the board with our prospects and deals. It's easy to set-up but above all maintain.

"SE Lead Experience with Hubspot"

What do you like best about HubSpot Service Hub? I have been using Hubspot for 2 years now, and one year with my personal account. I have been able to construct my own work preferences around it by creating Knowledge Bases for my teams productivity, having meeting times, and assigned emails.

"Feature rich, easy to use, easy to understand Customer Service tool"

What do you like best about HubSpot Service Hub? We love Service Hub's Intuitive interface, the integration with CRM data to easily identify new customers, the very helpful onboarding process, the large variety of out-of-the-box automations for chatbots, workflows and dashboards.

"How HubSpot Services Hub Helped Me Connect, Retain and Grow My Customer Base"

What do you like best about HubSpot Service Hub? HubSpot Service Hub is a versatile and comprehensive CRM solution that helps businesses provide excellent customer service. It has many features that I love, but the one that stands out the most is the knowledge base. The knowledge base allows me to create and share helpful articles with my customers, reducing the number of support requests and increasing customer satisfaction.

"Best Ever Experience as CRM Software of Hubspot"

What do you like best about HubSpot Service Hub? It gives us analytics and dashboard of performance of an individual employees that are very helpful. Hubspot provide all the dashboards and services to us

"Hubspot has been amazing!"

What do you like best about HubSpot Service Hub? I enjoy that it connects with our other platforms and keeps me organized during the course of my workday. What do you dislike about HubSpot Service Hub?

"Amazing!"

What do you like best about HubSpot Service Hub? What do you like best about HubSpot Service Hub? It's very user-friendly. What do you dislike about HubSpot Service Hub?