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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.3

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

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Showing 171-180 out of 822

BV

Brenna V

03/16/23

5 out of 5

"Extremely efficient client success tool"

What do you like best about HubSpot Service Hub? My favorite part of HubSpot Service Hub is the workflows that can be created, the possibilities are endless. No more setting reminders to myself to go back and complete a task because once the workflow is set up the reminders are already there and ready to be completed.

LB

Louie B

03/16/23

5 out of 5

"It has been great so far, I've been using it for more than 3 years in my Freelancing career."

What do you like best about HubSpot Service Hub? Workflows! I'm able to automate almost anything our organization needs to make sure that everything runs smoothly and easier for every team member.

LW

Lauden W

03/16/23

5 out of 5

"It has been a very easy to grasp program to service my sales leads and Customer support"

What do you like best about HubSpot Service Hub? How easy it is to use. You are able to gain knowledge from the videos and run the system with a breeze. What do you dislike about HubSpot Service Hub?

MP

Marnie P

03/16/23

5 out of 5

"Streamlining our business processes"

What do you like best about HubSpot Service Hub? Service Hub allows our team to collaborate and deliver better business results, creating a better customer experience for our clients and streamlining our internal business processes.

SK

Sara K

03/16/23

5 out of 5

"Service Tracking Made Easy"

What do you like best about HubSpot Service Hub? The ability to log service tickets and create custom properties to track custom concerns/issues for your business. The knowledge base that comes with it is also a huge help.

BY

Brian Y

03/16/23

5 out of 5

"Easy, yet powerful"

What do you like best about HubSpot Service Hub? Very straight forward interface. Coming off of a much more convoluted CRM, HubSpot is a breath of fresh air. What do you dislike about HubSpot Service Hub?

VD

Vanessa D

03/16/23

5 out of 5

"Effecient experience"

What do you like best about HubSpot Service Hub? -Task management -Organizing tickets (tracking their progress)

MB

Mindy B

03/16/23

5 out of 5

"Organize Info in One Place"

What do you like best about HubSpot Service Hub? We have a lot of employees that need access to the same customer information. It is nice to have it all organized in one place so that our customer service team, our finance team, our IT department, etc...can review customer information in one spot.

TD

Tiffany D

03/16/23

5 out of 5

"The transition to Hubspot"

What do you like best about HubSpot Service Hub? What I like the best is the accessibility to have a report to check what you might have missed on a ticket. It gives me a sense of security that I am completing my work and providing essential information to my organization.

NM

Neil M

03/16/23

5 out of 5

"Great platform"

What do you like best about HubSpot Service Hub? It's easy to use and the support is second to none. What do you dislike about HubSpot Service Hub?