HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

"Hubspot has been great for our team to manage our growth and accounts"

What do you like best about HubSpot Service Hub? Hubspot's ability to connect and automate contacts and companies all the way from a lead to account management has been incredible for our business. It connects well with our internal systems and was easy for our team to incorporate into their processes making them more efficient. Hubspot support is fantastic any time we need help!

"Versatile, User Friendly, Great Support"

What do you like best about HubSpot Service Hub? It gives me the ability to have a "one-stop-shop" so to speak, with the number of app integrations Hubspot has it enables users to build a system specifically for their needs. The feedback survey feature alone has helped us grow by being able to address customer needs we probably never would have heard about otherwise. Their support team has always been great, I am a person who asks a whole lot of questions and I've always felt like their ...

"HubSpot has been ideal for our organization, very professional and user-friendly!"

What do you like best about HubSpot Service Hub? The HubSpot Service Center is very intuitive and user-friendly. HubSpot makes it easy to create articles in the Knowledge Center. It is much easier than using other platforms to post resources for our members to access.

"Functional gesture"

What do you like best about HubSpot Service Hub? The automation system that can give you the possibility to accellerate the process What do you dislike about HubSpot Service Hub?

"HubSpot Service Hub makes our lives so much easier!"

What do you like best about HubSpot Service Hub? The feedback surveys in Service Hub are incredibly helpful to me. I've used HubSpot for years and this feature is one of my faves. It's a great way to keep our product user-centric and remain on our mission of creating the best B2B fintech software!

"HubSpot Service Hub Review: An Effective Solution for Service Teams"

What do you like best about HubSpot Service Hub? What I like best about HubSpot Service Hub is its all-in-one platform for managing customer support, including ticketing, knowledge base, and live chat. It's easy to use and provides a comprehensive view of customer interactions, enabling service teams to track and respond to customer inquiries quickly and efficiently. Additionally, it has powerful reporting and analytics features that help service teams measure their performance and identify ...

"Super easy interface and navigation"

What do you like best about HubSpot Service Hub? Super easy to set up and has a simple interface which helps with training when we bring on new employees. The customer portal helps us track tickets and make sure we are staying on top and resolving issues that our customers report. Helps standardize our emails and chats which gives our customers more confidence in our business. It provides a complete solution that helps us support our customers through the help desk, ticketing, chats and ...

"Service Hub makes it easy to help customers!"

What do you like best about HubSpot Service Hub? Transitioning to HubSpot Service Hub brought together our CRM (already in HubSpot) and ticketing/KB service (previously managed elsewhere). Accessing general customer information, tracking previous ticket resolutions, and maintaining a clean CRM have been made a breeze.

"Great way to keep business organized"

What do you like best about HubSpot Service Hub? How easy it is to navigate. Great place to keep all your contacts in one place and helpful when managing large operations. It is many times easier than other sites ives used

"HubSpot = Fantastic"

What do you like best about HubSpot Service Hub? Hubspot Service Hub makes my day to day record keeping on the status of my clients so easy. The integration with Microsoft Outlook is an absolute life hack.