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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.3

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Starts from $1,200, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

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Showing 151-160 out of 822

WP

Wilmer P

04/10/23

5 out of 5

"Una paleta de funcionalidades"

What do you like best about HubSpot Service Hub? Me encanta que hubspot pueda programar reuniones y poder tener conversaciones vía chat, correos y llamadas. Una funcionaldiad que aprecio son los fragmentos personalizados ya que me ayudan a responder de forma estandarizada y con mejores tiempo de respuesta.

SR

Sofia R

03/29/23

5 out of 5

"Love Hubspot"

What do you like best about HubSpot Service Hub? Very straightforward and easy to use. We use the inbox for emails, sales leads, and the knowledge base. I have enjoyed using it for our team!

SF

sergio f

03/23/23

5 out of 5

"use it daily"

What do you like best about HubSpot Service Hub? we use it for helping and controlling our clients What do you dislike about HubSpot Service Hub?

KS

Kulwinder S

03/21/23

5 out of 5

"Great tool"

What do you like best about HubSpot Service Hub? This hub is most useful in customer review system What do you dislike about HubSpot Service Hub?

JB

Jessica B

03/19/23

5 out of 5

"HubSpot Service Desk is easy to set up and perfectly suits our needs."

What do you like best about HubSpot Service Hub? The Service Desk Academy helped me get up to speed and set everything up myself. I loved that it is self-serve onboarding. The ability to create customised properties and workflows is excellent. It gives me great visibility of our support work and makes the team's work easier.

PJ

Pipe J

03/18/23

5 out of 5

"Revisión Andrés Juvinao"

What do you like best about HubSpot Service Hub? Me gusta mucho la facilidad y optimización para la comunicación con el usuario, además de sus integraciones hacen que todo sea más amigable manteniendo así una fácil trazabilidad.

BB

Blaine B

03/17/23

5 out of 5

"I don't want to remember work without HubSpot"

What do you like best about HubSpot Service Hub? Workflows and reporting have created significant efficiencies for our team. I love the automated meeting scheduler too. What do you dislike about HubSpot Service Hub?

NB

Nicole B

03/16/23

5 out of 5

"We make great use of the Knowledge Base, it makes all info easily available to clients."

What do you like best about HubSpot Service Hub? The Knowledge Base also helps keep my team consistent with the ins and outs of what we can and can't do, and why. What do you dislike about HubSpot Service Hub?

MF

Maria Fernanda Q

03/16/23

5 out of 5

"Practical and useful"

What do you like best about HubSpot Service Hub? I love how customizable is, you can always change the order of how you see properties and filters. What do you dislike about HubSpot Service Hub?

DB

Damon B

03/16/23

5 out of 5

"A Next Level CRM"

What do you like best about HubSpot Service Hub? HubSpot is not just any CRM. It helps with crafting a customer experience that is valuable to all members of our company. I have used other CRMs in the past, and HubSpot takes the cake.