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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.3

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

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Showing 141-150 out of 822

HT

Holly T

05/18/23

5 out of 5

"Very clean, clear and useful product!"

What do you like best about HubSpot Service Hub? Very useful tool to find informatiion I need about communications with our cleints. Quick and easy. What do you dislike about HubSpot Service Hub?

MY

Mohammad Y

05/18/23

5 out of 5

"Hubspot has helped me organize all my emails into tickets and all the different pipelines"

What do you like best about HubSpot Service Hub? The ticket and pipeline systems. Being able to monitor each and every individual especially with remote employees

AU

Anonymous User

05/18/23

5 out of 5

"Makes assisting customers a breeze"

What do you like best about HubSpot Service Hub? I love how user friendly it is and how easy it si to navigate. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

05/18/23

5 out of 5

"Hubspot makes it easy to respond to tickets and track emails"

What do you like best about HubSpot Service Hub? I like the ability to see the tickets come in and close them. It's easy to respond, insert meeting links and track customer satisfaction

RB

Ryan B

05/18/23

5 out of 5

"Hubspot streamlines our Customer support workflow seamlessly"

What do you like best about HubSpot Service Hub? The reports dashboard to easily monitor team performance What do you dislike about HubSpot Service Hub?

DM

Delaney M

05/18/23

5 out of 5

"Hubspot is very well organized and so easy to use."

What do you like best about HubSpot Service Hub? Everything is laid out so neatly and it is so easy to access all of the information you need to work as efficiently as possible, while also allowing you you to easily communicate with your colleagues and customers.

JN

Jennifer N

05/15/23

5 out of 5

"Exceptional Customer Service and Support Tools!"

What do you like best about HubSpot Service Hub? How easy it is to jump in and start using Service Hub - configuring the inbox is quick and easy, automating tickets to route to the inbox keeps things organized and lets you manage your service team easily!

AV

amanda v

05/11/23

5 out of 5

"HUBSPOT IS A GREAT TOOL"

What do you like best about HubSpot Service Hub? I like that it is so easy to use and is very easy to find any information you are looking for and they have a very good customer service system as well

JW

James W

04/21/23

5 out of 5

"Great Product for the Organisation"

What do you like best about HubSpot Service Hub? The API is very useful for my role but having the ability for everyone in the company collaborate is wonderful. What do you dislike about HubSpot Service Hub?

MO

Matt O

04/19/23

5 out of 5

"Well designed for getting stuff done! The automations help alot!"

What do you like best about HubSpot Service Hub? EASE OF USE! I really enjoy getting work done efficiently and hubspot helps me attain all of my goals at work. 10/10 stars!