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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.3

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

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Showing 121-130 out of 822

AU

Anonymous User

05/19/23

5 out of 5

"The BEST!"

What do you like best about HubSpot Service Hub? HubSpot has the best customer service - hands down. It is easy to reach them via phone, email, or chat. Their knowledge base is one of the most robust I've seen, yet it is still straightforward to navigate.

AU

Anonymous User

05/19/23

5 out of 5

"Keeps my efficiency HIGH!"

What do you like best about HubSpot Service Hub? I really like the collaborativeness of it and the insight I have to other people working alongside be. Also the user interface is tip top!

MA

Manal A

05/19/23

5 out of 5

"Best CRM I’ve ever used"

What do you like best about HubSpot Service Hub? I like how it's easy to use and that I can generate reports as well as access all kinds of analytical information that wouldn't otherwise be available to me. I can also assess my teams KPIs which is really helpful

AU

Anonymous User

05/19/23

5 out of 5

"Hubspot Service Hub has levelled up our customer service"

What do you like best about HubSpot Service Hub? It allows all communications to be in one place, meaning our customer service teams and sales teams are connected with their communications.

SL

Shelby L

05/19/23

5 out of 5

"HubSpot Advocate"

What do you like best about HubSpot Service Hub? The HubSpot Service Hub Knowledge Base is essential for our clients. It is so easy to add articles, edit articles, and display information in the correct way.

AU

Anonymous User

05/18/23

5 out of 5

"Hubspot User for Life!"

What do you like best about HubSpot Service Hub? I am a big fan of Hubspot - so much so that I have often thought "I wonder what it is like to be a part of this organization!" I enjoy finding new tools and features or even reports. The service hub does it all! I can't see myself switching to another platform.

KD

Kathy D

05/18/23

5 out of 5

"Easy to use with so many options to elevate your company"

What do you like best about HubSpot Service Hub? I like all the options that are included in HubSpot. It is a great CRM that offers so many different tools within. What do you dislike about HubSpot Service Hub?

EC

Emily C

05/18/23

5 out of 5

"Lightweight and simple without sacrificing functionality."

What do you like best about HubSpot Service Hub? Service Hub makes managing and tracking your clients' entire lifecycle simple and reliable. Service Hub works smoothly with HubSpot's sales and marketing offerings to ensure that all client interactions are tracked and managed through their lifecycle.

CW

Caitie W

05/18/23

5 out of 5

"Makes our workflow so much easier!"

What do you like best about HubSpot Service Hub? Allows us to manage out clients communications with ease. Everything is organized and easy to find. What do you dislike about HubSpot Service Hub?

NC

Nichole C

05/18/23

5 out of 5

"Hubspot Training Specialist User"

What do you like best about HubSpot Service Hub? It's pretty easy to navigate, and I can create and track the properties I need that tie to my clients. It also helps me stay aligned with my teammate