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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in April 2025: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.3

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

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Showing 101-110 out of 822

AU

Anonymous User

05/19/23

5 out of 5

"Powerful yet user friendly service and support tool"

What do you like best about HubSpot Service Hub? The platfom is laid out in a way that makes sense. Its clear where things are. The tools are named in plain english, so its very easy to know what does what (conversations, workflows, snippets, etc)

GL

Guillermo L

05/19/23

5 out of 5

"Always improving"

What do you like best about HubSpot Service Hub? Since I started using HS, lots of features have been added that have improved the system incredibly! What do you dislike about HubSpot Service Hub?

CT

Cathy T

05/19/23

5 out of 5

"Brilliant"

What do you like best about HubSpot Service Hub? I like the ability to build workflows is useful What do you dislike about HubSpot Service Hub?

DL

Donatella L

05/19/23

5 out of 5

"It is a great CRM tool"

What do you like best about HubSpot Service Hub? I like the way I can prioritise and sort my ticket, have a centralised solution to email and communicate with both my colleagues and my customers and always have visibility on what happens when I am not directly involved in customer interactions.

ED

Eduard d

05/19/23

5 out of 5

"Very useful, important in our day to day"

What do you like best about HubSpot Service Hub? The way we are able to use our own integrations with HubSpot had helped us reach an efficiency we have never before had. We use HubSpot on a day-to-day, auction-to-auction basis, and it has helped us communicate with our client basis more effectively.

CE

Chris Edwin L

05/19/23

5 out of 5

"Top HubSpot User Review"

What do you like best about HubSpot Service Hub? The ticketing system helps us a lot by organizing the details and where the concern is based on the stages. The workflows, properties, stages, and objects can be customized based on your need and how you intend to use them. Also, the reports feature easily visualizes the data input in these properties or stages. Lastly, the feedback survey boosts presentability as it can connect to other objects within the platform.

RS

Richard S

05/19/23

5 out of 5

"Exactly what we were looking for"

What do you like best about HubSpot Service Hub? Affordability and flexibility was important for us. We already used Hubspot for our website and content, so the Service Hub was a no-brainer.

AU

Anonymous User

05/19/23

5 out of 5

"Easy and Productive"

What do you like best about HubSpot Service Hub? Everything is very clear and easy to use. What do you dislike about HubSpot Service Hub?

SL

Shahaan L

05/19/23

5 out of 5

"Very detailed and very helpful."

What do you like best about HubSpot Service Hub? Data can be saved as well as reminders can be set. A huge platform indeed and all the features are interesting and useful. Thank you for your service!

AU

Anonymous User

05/19/23

5 out of 5

"Great"

What do you like best about HubSpot Service Hub? The support is amaxingly helpful and they always find a way to help, even if they cant do it the first time initially. What do you dislike about HubSpot Service Hub?