HubSpot CRM Reviews in April 2025: User Ratings, Pros & Cons

Holding my work data hostage

Ive been trying to log in to my hubspot account for weeks, no luck, I have been using it to manage my day to day work task and put some importatn data in there in order to be able to follow up evetything thoroughly I was randomly logged out and could never log back in - I tried to follow their over complicated procedure to enable me to access my info. No luck. I even asked them to send to my emails a excel doc of my data (same email address used for my hubspot account) they can't even do ...

HubSpot has continued charging me and yet I have no account with them

HubSpot has continued charging my account even after I canceled the subscription and disputed the charges with Credit One bank. I noticed I was overdrawn on my card and could not understand why. So after reviewing my account, I noticed charges that should not have been there. I contacted Credit One after which Credit One said that after they "investigated" the charges and credited me a temporary adjustment because HubSpot said I never cancelled. Next thing I know, I am getting charges on my ...

Highly Customizable and Complex but Costly

Highly Customizable and Complex but Costly. HubSpot can do basically anything that you want it to do and it will scale as much as you need. However, it is very expensive and there are terms and upcharges to be aware of. It's intuitive for basic free use and can be extremely deep and developed if needed.

Non existent support

Non existent support. We have been dealing with them over an issue of removing a Super Admin user who was removed from the company for gross miss conduct and after over 7 days and our developers doing everything they asked we still cannot remove the employee and assign another member of the company to undergo archive and website maintenance. It’s like shouting in a vacuum - they respond but no one hears. It’s now costing us financial losses. One of our biggest mistakes using Hubspot

Absolutely zero support from HubSpot

Absolutely zero support from HubSpot I’ve had this for years, recently upgraded to my own servers, but this combined with new HubSpot protocols means it’s completely died. Was brilliant and I’m sure they could fix it in 20 minutes if they bothered to make a phone call. Now HELLspot Someone please tell me how you get any support without having to watch endless cheerful videos

Sharks! Do not use.

This company are noting more than sharks and hiking prices up without your consent and locking you into annual terms, which again are not consented to. How can you 10x your price without getting a sign-off or verbal agreement? We were told we were emailed about this; using their own tracking systems, we can see we opened none of these emails. I never saw any of them. We also asked to cancel our account before this, and they. did, but they only cancelled one of the programseap one) and left ...

My suggestion to the crowd.

My suggestion to the crowd is: the best thing you can do is to put money somewhere else, also in the bin, they are better spent. The website builder is, unbelievably, a s**t. Never again. Waste of time, energy and money.

I discourage collaboration with this…

I discourage collaboration with this company. Questionable advantages compared to competitors. Annoyed that I don't receive some emails in my account after Google's changes. They advise domain verification, but after doing it, nothing happens. HubSpot takes no action and just deflects. As explained by my hosting's tech support, HubSpot adds this address (eu1.hs-sales-sub.com) flagged as spam. Your clients won't see your emails, and you won't see theirs. Terrible service

WORST CRM COMPANY EVER !

Worst experience ever as a new customer, all they are care about is money !! do not waste your time ! Hubspot charged me £1600 for a mistake my Econ Manager did, I have sent multiple emails to Bhawani who I must say is the worst to deal with ! has no remorse over the situation and all she cares about is making sure hubpsot keep the fee they've charged me for no reason ! DO NOT WASTE YOUR TIME WITH THESE THIEVES !!!

Horrible Customer Experience - Do Not Recommend

They claim frictionless customer experience - the flywheel concept at their conventions. We were using Hubspot for 4 years and it just gets more and more expensive as we grew. We were evaluating systems and asked to go month to month, instead of 12 month auto-renew. There was alot of data to be transfered. They declined but said in an email we were approved for 6 month. The email never said we had to click a link and sign a document. Now they are holding us hostage for an extra 6 months for ...