HubSpot CRM Reviews in March 2025: User Ratings, Pros & Cons

Sales CRM (Nope)

Sales CRM, no it certainly is not. Overly complicated for no reason. Not user friendly. To many layers and not easily adaptable to companies requirements.

lying to force site traffic

They are paying money to have their site listed at the very top of my Free resume search and all 10 of the 'free' sites they recommend are paid resume builders... get off my front page

Completely scammer company

Completely scammer company. They allow you to import any amount of contact although your tier does not allow (you do not receive any warning during import) and then charge your card without notification even if you do not send any email. When you aysk for refund they say refund not possible according to their terms.

Hubspot has a massive bug that just…

Hubspot has a massive bug that just because really annoying if you use the tool everyday like I do - besides this bug it's great. Sometimes when you are writing emails on the app puff they just disappear no draft nothing the all email is gone. Not sure why this is happening but it's really annoying if anyone from hubspot sees this feel free to reach me on linkedin: Diogo Cocco Marcos - company is careeros

No Accessibility For Blind Users (No ADA Compliance)

I recently decided to start building funnels for some of the services I offer and decided to use HubSpot as the marketing platform for this. I subscribed and started doing the setup and realized the platform's email marketing and other features are not accessible to individuals with disabilities. I'm blind, and I use a screen reader called JAWS to navigate the internet. I reached out to HubSpot to see if they were willing to implement accessibility features so that I could make full use of ...

Purposely remove features and ask for more money even after 5 years of use!

After using HubSpot for over 5 years today I have learnt they have downgraded my plan and are requesting I pay over £300 to get access to features I previously had as part of my plan. This toxic practice is called grandfathering purposely letting you get dependant on the features provided then removing them abruptly causing devastating issues for your business. Avoid this company at every possible turn go to anything other than these guys their support is terrible they don't care about ...

Be weary using the free program

Be weary using the free program, it very easy to lose all the hard work you did. I was straight up lied to and told that upgrading would fix my problem, upon further pressing it became clear that upgrading would not fix my problem at all and the employee I was speaking with was well aware of this the first time she guaranteed that it would help. Marina from hubspot is clearly after commissions with no ethical standards to abide by.... but that speaks more so about the company as a whole ...

TRUST THE NEGATIVE REVIEWS!!

TRUST THE NEGATIVE REVIEWS!! Hubspot is a horrible company to do business with but they make it very difficult to give a negative review as they monopolize the first pages with “reviews” they control. They are extremely expensive compared to other CRMs such as GHL and they lock you into a 12 month contract and won’t let you out for any reason. And when you try and leave they don’t make it easy to leave and it is difficult to transfer your information to the new CRM. I changed to GHL and ...

Extremely unhelpful

After submitting a support request, it took their team over a month to respond and ticket was closed without explanation or resolution.

Worst customer service + they dont know their own product

Worst customer service. I don't even ask the chat support anymore. It is hours of wasted time, they never have an answer, and the answers you do get are wrong. I have been told that they are not sure if you can receive calls back from prospects (its literally a cold calling software), that you cannot track mail (it is a standard feature in the system), that they do not want more than 1 question per chat, the list goes on and on. Oh and the best part, they shut down their customer service ...