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9.6/10

Spot Score

Hotjar - Heat Map Software

Hotjar

Unlocking user behavior for website success.

4.1

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Starts from $39/Month, also offers free forever plan

Hotjar Reviews & Ratings

4.1

Very Good

Based on 1267 ratings & 359 reviews

Rating Distribution

Excellent

(240)

Very Good

(92)

Good

(20)

Poor

(3)

Terible

(4)

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Showing 1-10 out of 359

EW

Elvis White

01/23/21

5 out of 5

Amazing tool!

Amazing tool!

MG

Matthew G

11/11/20

5 out of 5

Great tool for product managers.

What do you like best? I really love how easy HotJar was to setup. It only took a few minutes, and now I'm automatically generating heatmaps and I'm gathering customer feedback on my webpages. It's been really valuable for me as a product manager. What do you dislike? I think that on one of the sites we implemented it on it slowed things down a little, but I'd actually have to get the dev team to verify that.. It may just have been me. What problems are you solving with the ...

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AF

Alvaro F

10/23/20

5 out of 5

Quick and easy way to understand your users behavior on your site for a better user experience.

What do you like best? The best thing I like about Hotjar is how easy it is to see the click, move, scroll heatmaps. Really like how I can quickly see what and how many times our users are clicking on certain elements. What do you dislike? The one thing I dislike about Hotjar is that their is no easy way to track dynamic content such as menu dropdowns or modals. Recommendations to others considering the product: Its a highly effective tool that is user friendly. Hotjar ...

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DF

David F

10/14/20

5 out of 5

Extremely easy to use and the data we get is very valuable for driving key decisions.

What do you like best? Setting up heat maps, surveys, and polls is so easy. I also like how easy it is to install Hotjar for your websites. What do you dislike? No easy way to save visual metrics other than taking screenshots. The export data feature for heatmaps provides data but hard to determine which is which. What problems are you solving with the product? What benefits have you realized? Understanding how our traffic navigates our marketing site so we can provide a ...

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MS

Mike S

08/31/20

5 out of 5

Fast, informative, intuitive.

What do you like best? Very easy to learn with the free version before deciding to upgrade. I was creating heatmaps and recordings in minutes. The heatmaps are easy to export for sharing. I also like the ability to tag recordings so I can go back and look at recurring issues that might be happening. The user interface is intuitive, and it's easy to set up accounts for other members of my organization. What do you dislike? Scheduling batches of recordings from a certain time instead ...

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DK

David Kennedy

08/30/20

5 out of 5

Great tool for my team

Maybe I need to try the other companies to compare but our team loves it. It has helped us tweak a few things to better our conversions. Still using the trial version. No issues. We’ve been using it for about 6 months now. To each his own but we love it.

AI

Administrator in Hospital & Health Care

06/19/20

5 out of 5

Wow, this is a must have for all UX professionals! Dont walk, RUN to get this

What do you like best? The ease of use. The customer experience is amazing! We couldn't think of an easier product to use for all our needs. Hotjar makes it easier to optimize our site to help our consumers find the exact things they need. Their heatmaps are AWESOME!! Hotjar uses data and insights we gather from Google Analytics. IWe can see and get great feedback that helps us understand what is really on our site. We need to see what our users care about, and what they want to say/ ...

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SS

sewell s

05/31/20

5 out of 5

Hotjar is awesome

What do you like best? I like screen recordings the best and would recommend it to website owners troubleshooting issues What do you dislike? The heatmaps are a pain and I wouldn't recommend them. Recommendations to others considering the product: I would recommend it to any website owner What problems are you solving with the product? What benefits have you realized? I have solved the problem of having no idea what people are experiencing.

AI

Agency in Marketing and Advertising

04/06/20

5 out of 5

Hotjar is easy to use to learn about user behaviour

What do you like best? Its is really easy to implement, with access to heatmaps and clickmaps to understand how users are interacting with your website. What do you dislike? Although you can see what your users are doing, it is difficult to understand 'why?' users do what they do. What problems are you solving with the product? What benefits have you realized? Hotjars helps identify roadblocks in user journeys, elements unseen on the page and elements rarely clicked

FC

Frederico C

11/12/19

5 out of 5

Best in class to find out how your customers interact with your website

What do you like best? I like absolutely everything about it, but most notably I love how granular you can customise your funnels to be, so that you find the exact answers to your questions. What do you dislike? Nothing, Hotjar is really the best in its sector. Recommendations to others considering the product: Don't think twice. If you're wondering how customers interact with your website then this is definitely the right way to go and you can't go wrong. At the very least ...

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