Hotelogix Reviews in December 2024: User Ratings, Pros & Cons

Highly Recommended

Our Hotel has worked off a paper system, so it was very hard trying to convince the owner that it was time to change. Since we started with Hotelogix it has been a challenge to change her opinion, with the help of our account manager she has completely changed her mind, down to them always being able to solve our problems and enquiries. I do highly recommend Hotelogix to all other hotels.

As new hoteliers but computer literate

As new hoteliers but computer literate, we were anxious to find a system that would be easy to use when there are so many other things in hospitality to consider and get right. Hotelogix has made everything so much easier; it is cloud-based, always available with a strong architecture and reliability. The online support is 24/7 so a receptionist having problems can either watch the support videos or contact their chatline to discuss resolutions. We have had the system 2 years and the ...

Beware of this company - keep charging fees even no contract signed

They still owe me 170€ and no responses whatsoever. I have had tough decision to make after a bad experience with my current property software so i was a bit concerned to trust another company from so far abroad. I lived in UK for 13 years and would prefer it to be a UK software but those are 3x more expensive so until we grow bigger we have to make sacrifices. Hotelogix sales person from India changed my mind and i was convinced to go ahead with signing up with them. Then it was all ...

Terrible support software full of bugs

They will never admit when they are wrong. I left my office to go have some family time missed one single payment, without any warnings they blocked access to my account while i was in no position to do anything about it. Leaving my staff blind with no access to the PMS system or any booking information. Spoke to many people at hotel logix told them i would pay when i returned to my office within a few days. Was told they would unblock me but never did left my staff without a system for 3 ...

SCAM

I used the software less than a month and I find out that I could not use the folio unless the guest check out, plus i discord many other small bugs and I asked to cancel the contract and a refund for THE YEAR PAYMENT. I had to wait one month and finally the told me that I will not get any refund according their policy.... It is ridiculous. I paid one year in advance for their services, used less than a month... nice scam of 1000USD++. Do not trust hotelogix