Hostaway Reviews in April 2025: User Ratings, Pros & Cons

"Great onboarding experience"

What do you like best about Hostaway? Platform seems very user friendly. Has all the features I was looking for in a PMS and more. Easy integration so far. Onboarding with Farshad was a great and pleasant experience. What do you dislike about Hostaway? Wish the cost was a little less especially for owners with only a couple of properties. What problems is Hostaway solving and how is that benefiting you? Ease of automation. Saving time.

"Excellent experience with Hostaway and Farshad R"

What do you like best about Hostaway? Hostaway is fantastic platform. Helps connect me with multiple booking platforms. Really happy to be using the platform. My onboarding session with Farshad Rajabpour last a few sessions; he was very detailed oriented. He helped me navigate the entire program and provided excellent feedback. Highly recommend Farshad. What do you dislike about Hostaway? Liked working on the platform. Lots of information. No dislikes. What problems is Hostaway solving and ...

Billy Joe is an amazing Customer…

Billy Joe is an amazing Customer Support Engineer. Great technical knowledge of the software, always knows the best ways to solve the issue, very proactive. My favorite Support Engineer from HostAway. When Billy Joe picks my tickets, I know I will get a great service and the best solution to our issues.

I had an issue which was resolved with…a channel manager

I had an issue which was resolved with easy and clear communication. My query was answered promptly and efficiently.

Onboarding was very smooth and practical 10/10

Onboarding was very smooth and tailor made. We went from an A-Z of the product to practical examples to make the onboarding much more practical for my business.

Excellent support

I always receive prompt and excellent support from Hostaway! This time John solved my problem immediately, their support staff are very knowledgeable of the product and always super professional and polite.

"Ernesto is an incredible resource and supportive of his clients!"

What do you like best about Hostaway? Best feature of Hostaway is the dedication to onboarding customers for success. Ernesto Leal was my onboarding specialist and I've been super impressed and honored to work with him. He's helped me transition smoothly to self managing my properties. What do you dislike about Hostaway? The requirement to leave a negative review in the review process. What problems is Hostaway solving and how is that benefiting you? Helps me self manage my properties with ease.

"ERNESTO LEAL IS A GEM!!"

What do you like best about Hostaway? I have had an absolutely great experience with all of the tem members I've worked with, including Katie, Raj, and especially Mr. Ernesto Leal. The Hostaway team has been professional, timely, and very easy to work with. I especially appreciated Ernesto Leal's patience and depth of knowledge of his ENTIRE solution. I HIGHLY recommend the Hostaway program to ANYONE looking for a one-stop-shop service to allow them to manage their rental properties most ...

Quick response

Date of experience: December 06, 2023

"Excellent customer service support!!"

What do you like best about Hostaway? Host away is a great platform for short term rental property management. It has very useful features and most important for me is the financial reporting. You can customize the fields extensively, which is one of the reasons I switched over from Hospitable. I have to give Andrew, one of the executive support staff a 10 star rating. He has been very generous with his time, and each time I've reached out he has assisted me and has been very gracious with ...