Hootsuite Reviews in January 2025: User Ratings, Pros & Cons

The worst customer service I’ve…

The worst customer service I’ve experienced. Never addressing my questions, generic fobbing off answers only, changes to the product and functionality without any logical explanations. Avoid using this expensive platform - it’s not worth it. Platforms like Canva are upping their content planning functionality, so goodbye Hootsuite.

HOOTSUITE HAVE TAKEN £1281.60 FROM MY…

Update: Finally got the £1281.60 refund from Hootsuite after my review. ------ HOOTSUITE HAVE TAKEN £1281.60 FROM MY PAYPAL IN AN UNAUTHORISED TRANSACTION FOR A YEARLY SUBSCRIPTION THAT I DID NOT AGREE TO!!!!!!!! I HAVEN'T EVEN LOGGED INTO THIS SITE FOR A YEAR AFTER TRYING IT OUT FOR A FREE TRIAL!!!!!!

Very inteligent

Date of experience: April 16, 2024

Hootsuite makes us so much more…

Hootsuite makes us so much more organised, saving us a ton of time in the process. The only downside is that it is quite pricey.

We used this platform for scheduling…

We used this platform for scheduling post on Facebook, Instagram and so on. Works great. We have also received great customer service when needed.

Customer service non-existent (and they admit it!)

The service is OK, sort of - but they keep having technical problems. But the worst thing is their customer service, which is absolutely terrible. I've been trying to get an answer to a technical problem since November - it is now February. They just don't bother to reply. EDIT: And yes, Alina was in contact briefly a few weeks ago, and has done absolutely nothing, and is now also refusing to reply to my emails. So Hootsuite, please don't try to make out that everything is fine. Solve the ...

Terrible customer service

Buyer beware! Hootsuite won't let you schedule stories or tag users in carousel posts and constantly disconnects from social accounts. They won't issue refunds unless a request made within 30 days. So if you are unhappy with your services 6 months into your year-long plan you're on your own.

We like using Hootsuite for our basic…

We like using Hootsuite for our basic marketing needs. However, they recently increased our monthly subscription rate from £21 to £129. This seems incredibly unfair and unreasonable. I don’t know any business to increase their monthly rates by this much (it’s over a 500% increase in price). Be careful joining. They’ll start with a low price model and then increase it excessively after a short time. I appreciate that costs rise, especially given inflation at the moment. But this increase is ...

Customer service non-existent

The service is OK, sort of - but they keep having technical problems. But the worst thing is their customer service, which is absolutely terrible. I've been trying to get an answer to a technical problem since November - it is now February. They just don't bother to reply.

"Hootsuite is what we started with but it has challenges"

What do you like best about Hootsuite? Hootsuite has been our tool ever since I started with our team's social media function. We are able to use streams to monitor all of our social media channels, and provides the ease necessary without having to login every single function. Hootsuite Amplify, a feature included with our package, allows us to manage user experience among our subject matter experts, which helps with spreading ourbrand message. What do you dislike about Hootsuite? Hootsuite ...