Hiver

"Hiver has helped our team to collaborate and connect tremendously."

What do you like best about Hiver? It is very helpful in collaborating and assigning tasks for our team. What do you dislike about Hiver? Sometimes there are outages which hinders us from some aspects of our work but that is rare. What problems is Hiver solving and how is that benefiting you? Collaborating and assigning projects and tasks

"Hiver is a great tool for smaller companies"

What do you like best about Hiver? I enjoy the simplicity of function when it comes to Hiver. Retrieving, assigning, and responding to emails is very easy with Hiver. I also appreciate that I can close large batches of emails when needed. What do you dislike about Hiver? I can't say there is anything that I currently dislike about Hiver. I believe that the software is functioning the way it should be on a daily basis. I have no complaints! What problems is Hiver solving and how is that ...

"Great customer support!"

What do you like best about Hiver? We've had some issues over the last six months. They were solved very quickly with the support chat. They have also had various suggestions that worked! What do you dislike about Hiver? The ease of use, and the visibility among the team. What problems is Hiver solving and how is that benefiting you? We have also been able to use Hiver to cover the live chat via our personal work webpage.

"Hiver saves us so much time it is invaluable to our team"

What do you like best about Hiver? It is a real time saver for our team; if someone is absent, others on the team can pick up the tickets making sure all our customers are happy What do you dislike about Hiver? I have found no downsides to Hiver after years of using it What problems is Hiver solving and how is that benefiting you? Hiver allows our staff to be more productive than regular email. It also allows for sharing and helping other teammates. Our business production is 25-30% quicker ...

"Hiver makes life easier"

What do you like best about Hiver? Hiver has helped our team better manage incoming emails and assign emails to members of our team. What do you dislike about Hiver? We would like more customization options with Hiver. What problems is Hiver solving and how is that benefiting you? Responding to emails in our shared inbox has gotten easier and the process has become more efficient after using HIver.

"Amazing ticketing and mailing tool with all the advanced features"

What do you like best about Hiver? Logical analysis of team members for depth analysis. What do you dislike about Hiver? Nothing much may be on rarer occasions; it takes time to log in. What problems is Hiver solving and how is that benefiting you? Assigning mail and checking which member has having how much pending mail to resolve.

"Very easy to use and makes things easy!"

What do you like best about Hiver? I like that it gives you notifications and keeps you updated. It reopens tickets that may need attention that I have otherwise forgotten about, which is great! What do you dislike about Hiver? The only downside is that it is not free! I love Hiver, so I wish companies or people in general could all afford to use it when they need it. What problems is Hiver solving and how is that benefiting you? Reopening tickets that need attention! I have a terrible ...

"Accounting Team Review"

What do you like best about Hiver? The shared inboxes for incoming emails - It is easy to work with and sort with multiple team members. It allows for more efficient workflow and no duplication of assignments What do you dislike about Hiver? There are a few times the system has been down and failed to load in the web browser (with the browser fully updated) - however, it is usually up and running within an hour or 2 What problems is Hiver solving and how is that benefiting you? The hiver ...

"User Friendly"

What do you like best about Hiver? Hiver has helped our department reply to emails quicker and in a more organized manner. What do you dislike about Hiver? Sometimes it does not load and it is hard to notice if there are any notes What problems is Hiver solving and how is that benefiting you? Transparency between agents results in a quicker response time. Everyone can see each other's emails so if an agent is out of the office, we can still assist the client.

"Easy to Use"

What do you like best about Hiver? It is easy to collaborate with colleagues on responses to clients. What do you dislike about Hiver? Sometimes runs slowly when switching between inboxes and emails. What problems is Hiver solving and how is that benefiting you? It allows us to respond to customers and clients faster as we can have auto-responses to common inquiries so we can focus on providing a better service overall.