Hiver Reviews in April 2025: User Ratings, Pros & Cons

"A big improvement from Google groups"

What do you like best about Hiver? I love that we are able to make comments and have discussions about emails right there in Gmail so that the person responsible for sending the reply knows exactly what to say. Also, now that we got notifications setup properly, I get push notifications on my phone whenever there's a new email, something is assigned to me, or someone tags me in a comment. I work for a non-profit where everyone is an unpaid volunteer and we don't have much extra cash, so we ...

"A Sreat Start"

What do you like best about Hiver? Hiver is great for shared inbox access. As a company, we struggled to find a way around a shared inbox on Gmail, but Hiver's software has mainly solved this issue. The few times we have had to use the customer service portal have been excellent too. What do you dislike about Hiver? The only negative I would say is that it does 'glitch' a little every now and again - this is to be expected with an 'add-on' software to Gmail. It makes the bottom bar where ...

Impossible to cancel

I hope you like their product, because cancelling your account is borderline impossible.

"Review"

What do you like best about Hiver? Hiver is easy to use. Hiver is very helpful in sharing the emails. What do you dislike about Hiver? Currently there is not any dislike in Hiver. What problems is Hiver solving and how is that benefiting you? Hiver is helping in sharing the emails.

"Intelligent"

What do you like best about Hiver? So far, this is the best tool that I have used in order to keep my emails organized and it helps me follow up on the same systematically. Re-arranging the emails from New to Old order is the one I like the most. What do you dislike about Hiver? Nothing so far, would love to share if I find any. What problems is Hiver solving and how is that benefiting you? Hiver is helping me in managing my mail box and shared inbox which is really difficult to handle ...

"The perfect tool for achieving organisational excellence!"

What do you like best about Hiver? I really enjoy using Hiver to stay organised and collaborate with my team. The intuitive email layouts are a great way to quickly create shared drafts that make the workflow smoother. I'm also incredibly impressed with the responsiveness of their customer service - it's never been a problem to get in touch with them! Whenever they direct me to other resources or offer advice on how to solve problems, their words always come through clearly, which is so ...

"Excellent experience with customer service"

What do you like best about Hiver? In this particular case, I had changed my email address and was having trouble getting Gmail and Hiver to sync up. Hopped on chat support, and they had it fixed within minutes. What do you dislike about Hiver? Android app can be a little buggy, but honestly that's about it. What problems is Hiver solving and how is that benefiting you? Having a system in place that allows me to quickly and easily manage all of my company's support emails has been amazing.

"Hiver review for customer support"

What do you like best about Hiver? Easy integration with gmail. Customer support is prompt, thorough, and kind. I like the autotagging and ability to assign and tag team members. I also like the easy link sharing so I can collaborate with my teammates on tricky cases. What do you dislike about Hiver? It can be a bit glitchy. Long loading time upon initial login. Not easy to run reports and collect the data we need. It's difficult to search back through old/closed messages. Some of my ...

"A great service that helps customer service and sales teams scale"

What do you like best about Hiver? In my organization, we use Hiver to manage our shared inboxes. We use these inboxes to communicate with external customers and respond to their queries while also using them to manage internal support tickets for staff across the organization. The effective synchronization between Hiver and G-Suite has created a more holistic environment, significantly improving collaboration and helping us deliver an enhanced customer experience. Among the features I like ...

"Yet another company with sketchy cancellation policies"

What do you like best about Hiver? It was helpful for creating a shared inbox What do you dislike about Hiver? The cancellation policies are really frustrating What problems is Hiver solving and how is that benefiting you? Helping a team anagement an email inbox.