Hiver Reviews in April 2025: User Ratings, Pros & Cons

"Streamlining Gmail Like Never Before - A Hiver Review"

What do you like best about Hiver? Hiver has revolutionized the way I manage my Gmail inbox, and I couldn't be more impressed. The standout feature for me is the seamless collaboration it enables within Gmail. Shared inboxes and the ability to assign emails to team members have transformed our communication workflow. It's incredibly easy to track who is handling what, ensuring that nothing falls through the cracks. The snooze feature is another game-changer. With a single click, I can ...

"A tool designed to simplify communication with your customers"

What do you like best about Hiver? Hiver is a help desk solution that integrates with Google Workspace and Gmail, making it familiar and easy to learn, especially for those already using Google Workspace. + Collision Detection to prevent multiple responses to the same email. + Shared Inboxes for centralized email management. + Automated Workflows to boost productivity. + User-friendly design. + Great customer service. What do you dislike about Hiver? Regarding pricing, Hiver's Lite plan ...

"Team Collaboration and Organization"

What do you like best about Hiver? It allows our team members to collaborate easily and quickly within a single space versus forwarding emails, etc. It has improved the overall lifecycle time of our customer interactions. We use Hiver daily and it was an extremely easy solution to switch over to. Hiver's support has been invaluable and so helpful. What do you dislike about Hiver? We have some team members who do not utilize Hiver but still access the email inboxes. Hiver does not ...

"It is a best app for tagging emails"

What do you like best about Hiver? The automation function helps us a lot to spend less time on email reading and concentrate on more important things. What do you dislike about Hiver? When I start a new email can not use the templates function. What problems is Hiver solving and how is that benefiting you? The tagging helps us to delegate tasks to each other easier than before Hiver.

"Good Product, Has Bugs, Big Price Increase"

What do you like best about Hiver? The product is good, it works most of the time and we have had some great success with what the product offers. What do you dislike about Hiver? The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking ...

"Hiver is great for sharing important information/emails"

What do you like best about Hiver? The fact that is not necessary to CC everyone you need to have access to an email information, just having it at a shared inbox and have that person as an user of the box is enough. Notes are pretty cool, that way the team can let other team members important info without sending emails What do you dislike about Hiver? Not exactly dislike, but Automations are a braintest What problems is Hiver solving and how is that benefiting you? Sharing emdils with the ...

"Easy to Use But you need the right License"

What do you like best about Hiver? There are a lot of great features, including the automations, round-robin assignments, approval workflows, knowledge base, and more. However, many of these are locked behind the highest license level. What do you dislike about Hiver? The reporting is hard to understand or they don't take enough time during onboarding to help you understand what you want to track and guide you how to get it. Also, any custom reports are locked until you get the highest ...

"Intuitive and easy to integrate into workflow"

What do you like best about Hiver? That it integrates into gmail and there is no need to install another app. It makes work flow much simplier. What do you dislike about Hiver? Not being able to seperate out sent items, so my personal and hiver emails are all mixed making it difficult to find emails in my sent items if I need to What problems is Hiver solving and how is that benefiting you? Allows all support staff to see support emails, and also to share reponses and see progress of open ...

"Hiver really helped our workflow!"

What do you like best about Hiver? Hiver helped us organize our inbox and our workflow. The automations work quite well, and it's great to be able to keep track that client emails are being replied to. What do you dislike about Hiver? Occasionally automations don't work as well as I'd like, but the support team and account management is great and have provided dedicated support to fix issues. What problems is Hiver solving and how is that benefiting you? Ensuring that all emails are ...

"Hiver has been a great tool for me to keep track of my reps performance."

What do you like best about Hiver? The analytics have been one of the most useful tools for me so far. Another helpful tool that they provide is the shared inbox that allows my team to make sure all of our customers are taken care of. What do you dislike about Hiver? It seems buggy sometimes. The analytics that I need are sometimes questionable. I really dislike the fact that they know a few of the features you need will come with the upgraded package and so they only allow those to be used ...