Hiver Reviews in April 2025: User Ratings, Pros & Cons

"Simple, Effective, Great support"

What do you like best about Hiver? Simplicity. After using Zendesk Zoho and Freshdesk, I undertood our business needs were a lot "smaller" than most of these desk platforms offer. For a small team like ours Hiver was exactly the solution we needed: stay in gmail and have access to shared inbox with the same logic: ticket status, notes, and analytics. Plus, connecting Chats Whatsapp and email in one place for 39$ per user, noto only a lot cheaper than the competitors but also way easier. ...

"Great Tool"

What do you like best about Hiver? The notes and the status of the e-mails and also that you can notify your peers about the e-mails What do you dislike about Hiver? Sometimes it has some bugs regarding the status of the e-mails What problems is Hiver solving and how is that benefiting you? keeping my e-mails in order

"Very happy using Hiver!"

What do you like best about Hiver? Great value for money. Love that it is integrated with gmail so we don't have to use yet another service. Great collaboration and ease of view. Fast and efficent customer support. What do you dislike about Hiver? Sometimes the integration dissapears from gmail but usually it reappears after refreshing. What problems is Hiver solving and how is that benefiting you? Hiver allows us to collaborate on shared inboxes and allow us to understand what emails have ...

"Game changer!!!"

What do you like best about Hiver? Centralizing our email and using Hiver for a collaborative inbox has been revolutionary for streamlining the customer experience and safekeeping continuity when teammates turnover or are out of office. What do you dislike about Hiver? It's an investment. You can't enjoy Hiver without spending considerably. What problems is Hiver solving and how is that benefiting you? Provides ONE email address to all clients to access all teammates. It's great for making ...

"Very useful and effective for organizing my emails."

What do you like best about Hiver? Easy to work with. Very organized. Can keep track of my emails. What do you dislike about Hiver? Nothing. Customer support can sometimes be slow What problems is Hiver solving and how is that benefiting you? It helps me at being organized.

"Very useful and effective for organizing my emails."

What do you like best about Hiver? Easy to work with. Very organized. Can keep track of my emails. What do you dislike about Hiver? Nothing. Customer support can sometimes be slow What problems is Hiver solving and how is that benefiting you? It helps me at being organized.

"Hiver App"

What do you like best about Hiver? that allows to save drafts and another coworker can edit the same template What do you dislike about Hiver? when you tag somebody on an email sometimes doesn´t appear the notifications What problems is Hiver solving and how is that benefiting you? easy communication between teams and allows to share templates that are useful to different teams

"Easy to Configure in Gmail Environment"

What do you like best about Hiver? We use Hiver daily for several shared inboxes. It helps us to quickly route calls to the person who is best equipped to answer that email. What do you dislike about Hiver? It sometimes "rolls up" emails from the shared inbox with the same email that arrives in my person inbox. If that email through Hiver is marked closed by someone else, the same email in my inbox is marked as read and I may not see it. it is a minor glitch and we have found a workaround ...

"Amazing Experience"

What do you like best about Hiver? It is super easy to identify emails and it gives you visibility of all of them What do you dislike about Hiver? Nothing Everything is great and in super order What problems is Hiver solving and how is that benefiting you? Visibility and easy access for everybody in my team.

"Game Changer! Getting It Done!"

What do you like best about Hiver? Complete Game Changer! Everything in 1 Place! From Personal to Work. Birthday Reminders, To Dos, Project Plans, Lists, Team Projects, all can be done here! Throw the Sticky Notes AWAY! :) What do you dislike about Hiver? The side chat box, on the right-hand side of the screen, it is so narrow. I understand it being narrow to leave room to still view full emails and view the Hiver comments at the same time, but it would so helpful to have the option to view ...