Hiver Reviews in April 2025: User Ratings, Pros & Cons

"New user to Hiver and really like the functionality it offers for managing team members"

What do you like best about Hiver? It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. What do you dislike about Hiver? Learning curve if team members are not familiar with google and hiver, can be a learning curve. Getting customers to send to Hiver email instead of individuals can also create confusion. What problems is Hiver solving and how is that benefiting you? Managing workflow and ...

"Productivity Tool"

What do you like best about Hiver? The ability to assign work to multiple people and also see who last worked on a task if there is any confusion. Also the ability to label the type of task properly. What do you dislike about Hiver? Not much, we have an issue where sometimes it will not pick up on an assigned email and add it to the mailbox but not very often. I think the interface and system is almost excellent. What problems is Hiver solving and how is that benefiting you? It solves the ...

"Hiver is a great shared inbox tool"

What do you like best about Hiver? I love the accessibility we have when using Hiver links and the ability to tag a coworker in a ticket while working through a ticket request. What do you dislike about Hiver? I would love a way to link tickets together more cohesively. What problems is Hiver solving and how is that benefiting you? Hiver is currently housing all of my company’s support inquiries and allowing us a shared inbox to work collectively with my coworkers.

"Solid solution if you want to use Gmail as a HelpDesk"

What do you like best about Hiver? No significant training is required, and it is easy to implement and deploy. No additional platforms are needed. The interface is intuitive. Good analytics as well. What do you dislike about Hiver? Once emails are added to Hiver, any response is visible to anyone, which can create a privacy concern. There have been occasional glitches with Gmail integration, but they mostly get fixed. What problems is Hiver solving and how is that benefiting you? Deal with ...

"One of the Best Email Managenet Tools"

What do you like best about Hiver? Hiver Analytics on Users & tagging feature is great What do you dislike about Hiver? Did not find anything to dislike. but sometimes pricing feels a bit high side. What problems is Hiver solving and how is that benefiting you? Responding to querries quickly & team productivity have been enhanced

"Great Product for Small teams to medium teams"

What do you like best about Hiver? Task assignment and analytics based on the tags assigned. What do you dislike about Hiver? Auto assignment is too costly and should be available in the same solution. What problems is Hiver solving and how is that benefiting you? I have a team of 13 people and I am easily able to manage their tasks using a shared email inbox which helps me analyze and assign each user tasks specifically.

"Effective ticket management tool for the shared inboxes with multiple automatic rules."

What do you like best about Hiver? Workload distribution access with individual performance records. What do you dislike about Hiver? The cost of using different automatic rules is a bit higher. What problems is Hiver solving and how is that benefiting you? While working with shared inboxes, the main challenge everyone faces is workload distribution with tagging of the issues. Hiver is solving this issue with a minimalistic yet attractive UI and automatic assigning based on rules is cherry ...

"Great product"

What do you like best about Hiver? Easy to use - allows my whole team to cover emails easily and monitor efficiency What do you dislike about Hiver? Nothing - works really well. Would like customisable stages perhaps What problems is Hiver solving and how is that benefiting you? Allowing a shared visible inbox solution

"Superb features for mail and ticketing tool"

What do you like best about Hiver? Logical analysis of team members to analyze the efficiency What do you dislike about Hiver? Nothing much, all the features are up to date. What problems is Hiver solving and how is that benefiting you? For checking the team pending mail and analyzing the efficiency of each team members.

"Collaboration at its finest"

What do you like best about Hiver? The ability to collaborate in a single email box, and the ability to respond to emails agnostically. What do you dislike about Hiver? The notification feature is lacking. When you assign someone to an email it isn't very apparent to them that they have action assigned to them. What problems is Hiver solving and how is that benefiting you? Ability to respond to emails agnostically and have a shared inbox for when a team member is out of office