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8.4/10

Spot Score

Hiver - Collaboration Software

Hiver

Unite your team with one powerful collaboration tool.

4.2

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Starts from $14/User/Month

Hiver Reviews & Ratings

4.2

Very Good

Based on 522 ratings & 1249 reviews

Rating Distribution

Excellent

(973)

Very Good

(237)

Good

(23)

Poor

(8)

Terible

(8)

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Showing 1-10 out of 929

PS

Pramod S

01/15/24

5 out of 5

"Good working with hiver"

What do you like best about Hiver? Very helpful in sharing mail and asign to other. What do you dislike about Hiver? nothing, it is very fine to use and review the mails. What problems is Hiver solving and how is that benefiting you? easy to use and sharing the mails to other

BC

Brie C

12/23/23

5 out of 5

"An easy-to-use, powerful platform"

What do you like best about Hiver? The integration with Gmail is fantastic. It's easy to use in our every day workload, and it takes way less time to set up than other help desk platforms. The customer service is second to none. I've never experienced a software company with customer service like this. People willing to get on a Google Meet call with you immediately to troubleshoot side by side with you - it's amazing. What do you dislike about Hiver? Not so much a dislike but a "looking ...

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AH

Alexis H

12/14/23

5 out of 5

"Hiver pros and cons"

What do you like best about Hiver? the efficiency and that this is so helpful in assigning different tasks to our team members This crucial for those who work in Customer support and have a shared inbox What do you dislike about Hiver? hiver constantly change their plans and the competition is growing fast What problems is Hiver solving and how is that benefiting you? To assign task easier in a common email

EP

Erika P

12/13/23

5 out of 5

"best experience"

What do you like best about Hiver? reassigned emails and closed them makes easy used What do you dislike about Hiver? I like it, for ur admin team is the best What problems is Hiver solving and how is that benefiting you? reassignment of emais through multiple users

BA

Brenda A

12/12/23

5 out of 5

"An effective way to get work done in teams"

What do you like best about Hiver? I love that is very easy to delegate tasks, emails, etc and that is very user-friendly for everyone What do you dislike about Hiver? I haven't found anything that I dislike, but maybe there should be a possibility for more than one person to work on a task What problems is Hiver solving and how is that benefiting you? It is solving task delegation for our team, it is saving us time, and making everything more in order.

DV

Diana V

12/12/23

5 out of 5

"Great organization tool"

What do you like best about Hiver? It is very easy to use. It's very helpful if you receive a large amount of emails every day and makes tema work effortless. What do you dislike about Hiver? Sometimes it can get a little tricky when hitting snooze but it gets easy once you get used to it. What problems is Hiver solving and how is that benefiting you? It makes managing and traking emails very easy ant it improves our average response time.

AV

Anette V

12/12/23

5 out of 5

"Credentialing Lead"

What do you like best about Hiver? Assign emails to my team members for better organization What do you dislike about Hiver? Nothing everything is good with the system What problems is Hiver solving and how is that benefiting you? Assign emails to all my team members and is really useful

AC

Alonso C

12/11/23

5 out of 5

"N/A"

What do you like best about Hiver? Usability and functions, the way the system is implemented. What do you dislike about Hiver? There is nothing to dislike about Hiver. What problems is Hiver solving and how is that benefiting you? the assignment of emails per person responsible

AU

Anonymous User

12/09/23

5 out of 5

"Easy to use and affordable!"

What do you like best about Hiver? We love the functionality withiin Google Workspace. It makes communication so much easier for our team. We switched from Zendesk and it has been a huge improvement. What took us 3 months to set up when we started Zendesk took us about 6 hours to set up in Hiver. The customer service is literally the best team in software. They respond almost instantly and will happily jump on a Google Meet call with you so you can walk through your issue. What do you ...

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AU

Anonymous User

12/08/23

5 out of 5

"Streamlining Email Workflow with Hiver"

What do you like best about Hiver? Hiver has been a game-changer in our approach to email management, particularly in handling client communications. Its intuitive interface ensures effortless email distribution, effectively assigning bulk emails to the right team members. The collaborative features have significantly enhanced our team's communication and task assignment, eliminating the need for extensive email forwarding. It was very easy to integrate and implement in our workflow. The ...

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