Hippo Reviews in February 2025: User Ratings, Pros & Cons

"Honest Review"

What do you like best about Hippo? Functionality and the primarily resolving the issue that I was seeking for. It's interface is quite good. Integration was easy What do you dislike about Hippo? Sometime faced issue of lagging, I believe there's a room to improve What problems is Hippo solving and how is that benefiting you? It's taking care of the chats when we are closed through chatbots. So now we are getting inquiries even when we are closed

"A quick and friendly way to take out home insurance"

What do you like best about Hippo? I like that Hippo takes a technological approach to home and condo insurance. It offers a complete set of tools to manage customer support. What do you dislike about Hippo? Everything about Hippo seems perfect to me, I have not had any problems using this software so there is nothing I don't like. What problems is Hippo solving and how is that benefiting you? It provides us with detailed reports and analysis that helps us understand our care performance ...

"The analysis capabilities within the tool are very well developed"

What do you like best about Hippo? We needed a tool that was easy to use, customizable and fast and Show is one that meets all the characteristics. What do you dislike about Hippo? Sometimes it is difficult to find what you are looking for when you already have over 2000 media uploaded. What problems is Hippo solving and how is that benefiting you? We're happy to use Hippo as our central platform for hosting videos and podcast episodes, which we can embed on our website.

"One of the simple interaction channels out there for client connection."

What do you like best about Hippo? Hippo has a simple interface and aids in assisting users with their questions related to products. It is pretty straightforward to undertand and utilize. They charge moderate comparing to other channels. What do you dislike about Hippo? Eventhough they are handy, we had to compromise a little bit with respect to the security concerns. It could've been encrypted end to end such as their competitors. What problems is Hippo solving and how is that benefiting ...

"Live chat with customer helps a lot"

What do you like best about Hippo? As we all know customer engagement is the key to make business successful. Hippo helps us with saas product to engage customer by live chat support, emails and SMS etc. What do you dislike about Hippo? They can improve in terms of support and UI with innovative ideas like AI integration. What problems is Hippo solving and how is that benefiting you? Most of the time we need to conversate with customers to better understand the real time issues and ...

"Makes customer engagement easy"

What do you like best about Hippo? Hippo is a helpful tool to make engagement of customer easy with features like chat, SMS and emails etc. Best thing is simple and useful at the same time for increase efficiency. What do you dislike about Hippo? Hippo improves themselves in terms of security and add features like AI as well. What problems is Hippo solving and how is that benefiting you? As we are a product oriented company so always wanted to connect with customers with less efforts or ...

"Good quality and easy to use calling platform"

What do you like best about Hippo? Easy to connect to any part of the world for B2C interaction What do you dislike about Hippo? Sound quality can be improved a bit but overall experience is good What problems is Hippo solving and how is that benefiting you? Reaching out to customers without using our personal numbers and internationally working great

"Very efficient and helpful."

What do you like best about Hippo? Hippo is your one stop shop for all your insurance needs and its always on point all the time. What do you dislike about Hippo? Some of the companies that it searches are not the best to get cover from. What problems is Hippo solving and how is that benefiting you? It helps me in terms of time saving and money too. Instead of going to all the different companies, hippo does it all for you.

"Hippo is fairly good enough"

What do you like best about Hippo? Hippo is a simple and fast chat tool for organizations managing customers. The live chat is very useful and helpful. Its easy to use and value for money as it doesnt burn hole in the pocket. What do you dislike about Hippo? There are security vulnerabilities, this can be improved a lot. The team doesnt put efforts to improvise this, they need to focus on it. The security issues needs attention. What problems is Hippo solving and how is that benefiting ...

"Hippo, the baby CRM tool"

What do you like best about Hippo? It's easy to chat with the users and all. Simple and effective. Easy to use tool. The UI is simple without any clutter. It needs to improve a lot to compete with others. What do you dislike about Hippo? They have very low security, anyone can impersonate anyone. They need to work on security enhancements. Make available the reports, and lot of other features to track work done. What problems is Hippo solving and how is that benefiting you? It helped us ...