Helpspot Reviews in March 2025: User Ratings, Pros & Cons

"Great web based Help Desk Software for General usage"

What do you like best about Helpspot? Sometimes, when it is necessary we can host our own instances or we can use this as our hosted service. On both the IT and Consumer sides, we are able to personalize our experience. The design and feel of the portals, as well as any email messagiung, may all be customized. What do you dislike about Helpspot? Sometimes the screen get freezed and it takes a long time to get back which is quote irritating for me. What problems is Helpspot solving and how ...

"Great web based Help Desk Software for General usage"

What do you like best about Helpspot? Sometimes, when it is necessary we can host our own instances or we can use this as our hosted service. On both the IT and Consumer sides, we are able to personalize our experience. The design and feel of the portals, as well as any email messagiung, may all be customized. What do you dislike about Helpspot? Sometimes the screen get freezed and it takes a long time to get back which is quote irritating for me. What problems is Helpspot solving and how ...

"Budget Friendly and Highly Productive Ticketing System"

What do you like best about Helpspot? We can host our instance or go hosted if needed. We can customize the experience on both the IT and customer sides. Customization includes the portal look and feel as well as any email messaging. What do you dislike about Helpspot? Supporting 3rd party or external users is a little bit of a challenge. You need to choose upfront which type of user you want to support, internal or external. Recommendations to others considering Helpspot: There are other ...

"Budget Friendly and Highly Productive Ticketing System"

What do you like best about Helpspot? We can host our instance or go hosted if needed. We can customize the experience on both the IT and customer sides. Customization includes the portal look and feel as well as any email messaging. What do you dislike about Helpspot? Supporting 3rd party or external users is a little bit of a challenge. You need to choose upfront which type of user you want to support, internal or external. Recommendations to others considering Helpspot: There are other ...

"help spot is awesome for customer pricing quotes"

What do you like best about Helpspot? that I can search for quotes down to the littlest detail like account number or name What do you dislike about Helpspot? sometimes it freezes and i can not get in for a day or so What problems is Helpspot solving and how is that benefiting you? Being able to find quotes fast helps the call move along for the customer

"help spot is awesome for customer pricing quotes"

What do you like best about Helpspot? that I can search for quotes down to the littlest detail like account number or name What do you dislike about Helpspot? sometimes it freezes and i can not get in for a day or so What problems is Helpspot solving and how is that benefiting you? Being able to find quotes fast helps the call move along for the customer

"simple customer support for all sizes of business"

What do you like best about Helpspot? Support both asSaS and on-prem server and subscription cost remains same, easy integration with e-mails, e-mail to ticket conversion, and excellent user interface What do you dislike about Helpspot? As customer support is critical for any business, live support needs the supported features What problems is Helpspot solving and how is that benefiting you? Easy administration, automation for a response for well-known tickets like a user-ID lock, etc.

"simple customer support for all sizes of business"

What do you like best about Helpspot? Support both asSaS and on-prem server and subscription cost remains same, easy integration with e-mails, e-mail to ticket conversion, and excellent user interface What do you dislike about Helpspot? As customer support is critical for any business, live support needs the supported features What problems is Helpspot solving and how is that benefiting you? Easy administration, automation for a response for well-known tickets like a user-ID lock, etc.

"Helpspot is unique and wonderful"

What do you like best about Helpspot? I like the versatility that helpspot provides, along with the interactive work space that it offers. We are able to dynamically work on tickets and speedily resolve them. i also like how the user interface is easy to use and also aesthetically pleasing. Very clean, very modern. What do you dislike about Helpspot? It takes a while to update and show who is on which ticket. Also, sometimes it freezes and I will hit update like 3 times and it will post all ...

"Helpspot is unique and wonderful"

What do you like best about Helpspot? I like the versatility that helpspot provides, along with the interactive work space that it offers. We are able to dynamically work on tickets and speedily resolve them. i also like how the user interface is easy to use and also aesthetically pleasing. Very clean, very modern. What do you dislike about Helpspot? It takes a while to update and show who is on which ticket. Also, sometimes it freezes and I will hit update like 3 times and it will post all ...