Helpspot

"help spot is awesome for customer pricing quotes"

What do you like best about Helpspot? that I can search for quotes down to the littlest detail like account number or name What do you dislike about Helpspot? sometimes it freezes and i can not get in for a day or so What problems is Helpspot solving and how is that benefiting you? Being able to find quotes fast helps the call move along for the customer

"Helpspot review"

What do you like best about Helpspot? It is simple and convenient to use. I like the analysis feature. What do you dislike about Helpspot? The merging ticket function is kind of tricky to use. What problems is Helpspot solving and how is that benefiting you? We use Helpspot to provide technical support to students on campus.

"Helpspot is a quick and easy way for keep track of user problems and requests."

What do you like best about Helpspot? Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate. What do you dislike about Helpspot? I don't like that sometimes when we send email through helpspot the system wont send them. What problems is Helpspot solving and how is that benefiting you? Users contact us with all sorts of issues such ass account services and devise inquires.

"Amazing Organizational Ticketing System"

What do you like best about Helpspot? I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies What do you dislike about Helpspot? One thing I wish was better is the reports. It can be hard to navigate and difficult to show others. It would be better if we could pick and choose what teams tickets and responses we can ...

"Excellent support ticketing platform"

What do you like best about Helpspot? There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned What do you dislike about Helpspot? Would like it if there was an apple watch application that would make it easier to review and update tickets on the go Recommendations to others considering Helpspot: This is a great tool if you want to control the flow of inbound help desk requests What ...

"Budget Friendly and Highly Productive Ticketing System"

What do you like best about Helpspot? We can host our instance or go hosted if needed. We can customize the experience on both the IT and customer sides. Customization includes the portal look and feel as well as any email messaging. What do you dislike about Helpspot? Supporting 3rd party or external users is a little bit of a challenge. You need to choose upfront which type of user you want to support, internal or external. Recommendations to others considering Helpspot: There are other ...

"Helpspot is unique and wonderful"

What do you like best about Helpspot? I like the versatility that helpspot provides, along with the interactive work space that it offers. We are able to dynamically work on tickets and speedily resolve them. i also like how the user interface is easy to use and also aesthetically pleasing. Very clean, very modern. What do you dislike about Helpspot? It takes a while to update and show who is on which ticket. Also, sometimes it freezes and I will hit update like 3 times and it will post all ...

"Great product for the cost"

What do you like best about Helpspot? The ease of use. Also, the cost of the software is very good. What do you dislike about Helpspot? Reporting features could use quite an improvement. I actually made my own. What problems is Helpspot solving and how is that benefiting you? Accountability. Easier tracking of tickets

"Great web based Help Desk Software for General usage"

What do you like best about Helpspot? Sometimes, when it is necessary we can host our own instances or we can use this as our hosted service. On both the IT and Consumer sides, we are able to personalize our experience. The design and feel of the portals, as well as any email messagiung, may all be customized. What do you dislike about Helpspot? Sometimes the screen get freezed and it takes a long time to get back which is quote irritating for me. What problems is Helpspot solving and how ...

"simple customer support for all sizes of business"

What do you like best about Helpspot? Support both asSaS and on-prem server and subscription cost remains same, easy integration with e-mails, e-mail to ticket conversion, and excellent user interface What do you dislike about Helpspot? As customer support is critical for any business, live support needs the supported features What problems is Helpspot solving and how is that benefiting you? Easy administration, automation for a response for well-known tickets like a user-ID lock, etc.