Helpshift Reviews in April 2025: User Ratings, Pros & Cons

"It has a lot of useful features, but I also see a lot of potential in it to expand current features."

What do you like best about Helpshift? Mainly two things - that I'm able to create My smart views and that the Chat Support is in Helpshift - I don't have to search for it on another page. What do you dislike about Helpshift? It would be really helpful to have something like a note text field next to an automation - this way we could describe what that automation is responsible for, etc. Recommendations to others considering Helpshift: It is definitely worth it. Just try and you will find ...

"Powerful and simple tool for CRM"

What do you like best about Helpshift? It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well. What do you dislike about Helpshift? Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market. What problems is Helpshift solving and how is that benefiting you? We can help ...

"Great experience and tool"

What do you like best about Helpshift? Easy to use, training by the team to make sure you're using it to the full abilities What do you dislike about Helpshift? Nothing at this time - everything is good Recommendations to others considering Helpshift: Go for it What problems is Helpshift solving and how is that benefiting you? Support tickets for mobile game. Very easy to use, tag tickets for reminders, FAQ, shorthand answers to help team

"A game changer if you value customer service"

What do you like best about Helpshift? Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores. What do you dislike about Helpshift? It would be great if they could automate the ...

"Lead of the support team. Daily for FAQ, Tickets, etc."

What do you like best about Helpshift? The new interface for public FAQ pages and the easy-to-use automation system. The Helpshift options allow to easily switch agents on task without losing any information. What do you dislike about Helpshift? The lack of customization and the disappearance of access to the HTML code. Recommendations to others considering Helpshift: Try it! What problems is Helpshift solving and how is that benefiting you? Support for all our catalog and account systems.

"Great for app support!"

What do you like best about Helpshift? The SDK integration pulling the data needed for troubleshooting crashes or reproduction steps to other issues is amazingly useful! What do you dislike about Helpshift? Not being able to customize the fields fully and being forced to accept some undesirable parts is a big downside. The Spanish translations for some of the forced fields are quite rude, and we can't change them. What problems is Helpshift solving and how is that benefiting you? Issues ...

"We're fans of Helpshift"

What do you like best about Helpshift? The abillity to track tags through the analytics has helped us learn where we need to offer more support to our players. What do you dislike about Helpshift? We look forward to feature requests such as scaling images and video within FAQ support articles. We also look forward to seeing player FAQ journies. Recommendations to others considering Helpshift: This is great for our game at this time. Trials require a lot of setup, and support doesn't respond ...

"EXCELLENT Support Helpdesk"

What do you like best about Helpshift? Ticket assigning to my colleagues. We can also filter the junk tickets so they are not escalated to the Senior staff. What do you dislike about Helpshift? The interface. The review system also, it does not give detailed reviews from the clients, only a star rating. What problems is Helpshift solving and how is that benefiting you? Helpshift helps us pick up patterns with in game bugs.

"The best Customer-Centric and Organizational Support tool."

What do you like best about Helpshift? This tool provides a lot of information about the team, agents, bots, faq, automation and has all the new tools to explore the productivity of the team as well with regular automation ideas. What do you dislike about Helpshift? Haven't come across anything which I would have disliked. It's a good tool overall. I would recommend 10/10 Recommendations to others considering Helpshift: You can explore this tool. It's a good to go with a clean and ...

"Seamless product"

What do you like best about Helpshift? Integrates well with our product and easy to use. What do you dislike about Helpshift? Opaque pricing structure. Removal of feature What problems is Helpshift solving and how is that benefiting you? Players reporting issues with their payment. The benefit is to talk to them and unblock them