Helpshift Reviews in April 2025: User Ratings, Pros & Cons

"Helpshift: A good entry point for chat and email support"

What do you like best about Helpshift? Helpshift is intuitive. Depending on your access, you may be able to review tickets handled by your colleagues and learn from their experiences. Additionally, Helpshift is shown to be extremely reliable with minimum Downtime. What do you dislike about Helpshift? Helpshift could be overwhelming sometimes due to the number of possible Smartview/Segmentations available for each member. Helpshift's also do not show the number of minutes in the ticket's age ...

"Helpshift é uma plataforma excelente!"

What do you like best about Helpshift? Gosto da facilidade do uso, além de ajudar nos atendimentos e possibilitar a inserção de FAQs dentro da plataforma. What do you dislike about Helpshift? Não gosto quando apresenta lentidão e duplica as mensagens. Recommendations to others considering Helpshift: A Helpshift é a plataforma perfeita para atendimento ao cliente. Além de ser fácil de utilizar, permite a integração de chat bots. What problems is Helpshift solving and how is that benefiting ...

"Helpshift, a plataforma do futuro."

What do you like best about Helpshift? Helpshift é uma plataforma excelente para atendimento aos clientes, utilizo diariamente para verificar os atendimentos e poder monitorar corretamente. What do you dislike about Helpshift? As vezes trava e envia mensagens duplicadas para o cliente, mas nada que afete o produto final. What problems is Helpshift solving and how is that benefiting you? Atendimento ao cliente com eficiência, tanto com suporte ao cliente quanto a pessoa que atende, integra ...

"Reliable partners in ticket management"

What do you like best about Helpshift? The stability of the service. Effortless management of conversations with users, the abundance of automation and filter settings. Easy approach to the support and customer success teams. Availability of bots and AI features. What do you dislike about Helpshift? Internal analytics are pretty poor; some questions can be answered only using external services such as Power BI. Spam filters for email issues do not work as well as they could. If you work ...

"O HelpShift é incrível!"

What do you like best about Helpshift? Helpshift é uma plataforma maravilhosa para atender os clientes da minha empresa, a utilizo diariamente para prestar um atendimento incrível e, assim, para o cliente sair satisfeito. É muito intuitivo e de fácil utilização, além dos recursos serem muito completos. What do you dislike about Helpshift? Sei que todos os produtos estão sujeitos à instabilidades, como eu utilizo o Helpshift todos os dias, acredito que consigo perceber mais. Em alguns ...

"Muito bom!"

What do you like best about Helpshift? O Helpshift é prático e de fácil visualização. What do you dislike about Helpshift? Letras e local de texto pequenos que poderiam ser melhorados. Recommendations to others considering Helpshift: Excelente What problems is Helpshift solving and how is that benefiting you? Atendimento ao cliente

"Helpshift Rating"

What do you like best about Helpshift? It's easy to use and intuitive for service staff. What do you dislike about Helpshift? The Helpshift could have more tools to control users. Recommendations to others considering Helpshift: It is a good tool of customer service, but it needs more development in the control of users. What problems is Helpshift solving and how is that benefiting you? It is a tool that facilitates instant communication with the customer.

"Very strong on its market but expensive"

What do you like best about Helpshift? Multiple platforms on the help center Easy chat bot setup Very good UI and UX Unity plugin Good analytics Some good integration Good customer support What do you dislike about Helpshift? Expensive Lack of some platform support on the Help Center (Console, PC, etc.) Lack of some channels (Telegram, TikTok, etc.) What problems is Helpshift solving and how is that benefiting you? Multiple platforms on the help center Easy chat bot setup

"The Top Mobile Support Platform"

What do you like best about Helpshift? The ability to automate and provide strong self-service options while simultaneously collecting all necessary information to ensure agent support is fast and effective. What do you dislike about Helpshift? Helpshift's roadmap over the past couple of years have covered all the major gaps that I saw with the product, so there isn't really anything I dislike about it today. Recommendations to others considering Helpshift: Helpshift has been a great ...

"Great Customer Service and overall great application"

What do you like best about Helpshift? The ease with which you can work. The flow of information makes it easy to follow. What do you dislike about Helpshift? A few customizations are not available at this time with Helpshift, but after speaking to the team, they have been able to look into it. Recommendations to others considering Helpshift: NA What problems is Helpshift solving and how is that benefiting you? We are using the application for Customer Service and making sure people can ...