Helpjuice Reviews in April 2025: User Ratings, Pros & Cons

It’s customizable

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB ...

It’s customizable

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB ...

Responsive Support Team

PROS: While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

Responsive Support Team

PROS: While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

All the features you need and nothing you don’t

PROS: Helpjuice provided a customizable KB platform as a standalone solution. We didn’t have to incur the extra cost of a feature that was not helpful. Also, it was affordable and one of the easiest solutions to get up and running. CONS: Helpjuice APIs are not “very” nice. We have a lot of bots in place, and we would love Helpjuice to add more APIs to helps us access info from our KB using these bots.

All the features you need and nothing you don’t

PROS: Helpjuice provided a customizable KB platform as a standalone solution. We didn’t have to incur the extra cost of a feature that was not helpful. Also, it was affordable and one of the easiest solutions to get up and running. CONS: Helpjuice APIs are not “very” nice. We have a lot of bots in place, and we would love Helpjuice to add more APIs to helps us access info from our KB using these bots.

Marvelous helpdesk solution

PROS: The search function is awesome because it provides accurate results that enable us to resolve our problems quickly. CONS: Some customization options require a bit of technical knowledge regarding HTML and coding. But Helpjuice is very helpful when you need customizations so you do not have to do it yourself.

Marvelous helpdesk solution

PROS: The search function is awesome because it provides accurate results that enable us to resolve our problems quickly. CONS: Some customization options require a bit of technical knowledge regarding HTML and coding. But Helpjuice is very helpful when you need customizations so you do not have to do it yourself.

"HelpJuice has successfully helped me"

What do you like best? I like the results-there are fewer customers asking for help which gives me more time to do other things.

"HelpJuice has successfully helped me"

What do you like best? I like the results-there are fewer customers asking for help which gives me more time to do other things.