Helpjuice

"Great thing suitable for all type of bussinesses"

What do you like best about Helpjuice? It is the most efficient software used by all size of industry as it helps content creators to create QAs for their knowledge base. It is easy to use and provide support.

"A good KB platform"

What do you like best about Helpjuice? I like that it easily interferes with other platforms. You can easily find any process that is written there. One of the best things is that you can find some information through an integrated platform. It integrates easily with Kustomer.

Saving time with Helpjuice KB

PROS: After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Helpjuice. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Helpjuice was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge ...

Snugly fits into our existing support setup

PROS: We benchmarked numerous KB providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Helpjuice in terms of cleanliness, performance, and simplicity. Better still, Helpjuice was the safest bet for us because it worked seamlessly with the existing helpdesk system. Today, we have a fully customized KB, and our customers love the speed and efficiency of searches.

The interface is the best feature

PROS: The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. The answer editor may also be familiar with other people who are exposed to WordPress. Additionally, it ensures that information is accessible to people with the organization of categories. Even Helpjuice's own support team is magnificent. They are easily contacted via the chat bubble that we can see on ...

Great software

PROS: The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce). CONS: The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our ...

It’s customizable

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB ...

Responsive Support Team

PROS: While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

"Good tool for Knowledge Base and Documentation"

What do you like best about Helpjuice? It has various kinds of formats available to organize and display my data. It allows me to create concise documentation.

"It works"

What do you like best about Helpjuice? The look and feel of the web application is cool and give you a good impression, specially when everything is already ready to read. I can tell it has its own personality that differenciates the tool from others.