Helpjuice Reviews in April 2025: User Ratings, Pros & Cons

Great software

PROS: The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce). CONS: The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our ...

Great software

PROS: The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce). CONS: The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our ...

Easy to Use

PROS: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Helpjuice provides a user-friendly interface for employees to add or update articles. The design tools help us keep our organizational knowledge fresh and rich. Not just that, the Helpjuice analytics tools are quite amazing as they help us know how employees are consuming knowledge. Overall, with Helpjuice, we have created a new focus and all our teams and employees are on the same page.

Easy to Use

PROS: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Helpjuice provides a user-friendly interface for employees to add or update articles. The design tools help us keep our organizational knowledge fresh and rich. Not just that, the Helpjuice analytics tools are quite amazing as they help us know how employees are consuming knowledge. Overall, with Helpjuice, we have created a new focus and all our teams and employees are on the same page.

"Great Resource For Finding Answers"

What do you like best about Helpjuice? I like that I can search key words and related help juice articles show up quickly. This makes finding answers easier What do you dislike about Helpjuice?

"Great Resource For Finding Answers"

What do you like best about Helpjuice? I like that I can search key words and related help juice articles show up quickly. This makes finding answers easier What do you dislike about Helpjuice?

"Best Help Desk Software Ever"

What do you like best about Helpjuice? The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed!

"Best Help Desk Software Ever"

What do you like best? The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed!

"Best Help Desk Software Ever"

What do you like best about Helpjuice? The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed!

"Best Help Desk Software Ever"

What do you like best? The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed!